Help Desk Analyst I

We are looking for a skilled Help Desk Analyst I to join our team on a contract basis in Ridgefield, Connecticut. In this role, you will provide technical support and excellent customer service to clients, ensuring the smooth operation of computer systems and networks. If you thrive in a fast-paced environment and have a strong foundation in troubleshooting and IT support, we encourage you to apply.

Responsibilities:

• Deliver attentive and courteous customer service to clients, addressing technical inquiries effectively.
• Diagnose and resolve technical issues efficiently using a ticketing system.
• Provide support for client networks and technologies, including Windows operating systems, Office 365, Azure, and mobile devices.
• Conduct routine maintenance on PCs, peripherals, and printers to ensure optimal performance.
• Manage disaster recovery backup solutions, ensuring data integrity and security.
• Escalate unresolved issues to appropriate teams or personnel as necessary.
• Communicate with clients to keep them informed about incident progress, upcoming changes, and potential outages.
• Collaborate with vendors and partners to resolve complex client issues.
• Document resolutions thoroughly for scalability and future reference.
• Assist the Proactive team with technical services and project-related support tasks.