Helpdesk technician / junior administrator

Helpdesk technician / junior administrator Tukwila, WA Job Details Full-time $60,000 - $72,000 a year 23 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Endpoint Security Network troubleshooting Customer relationship building Phone communication IT system monitoring HIPAA English Windows Hyper-V 3 years VLAN Driver's License Patch management NIST standards Network switching Azure AD Customer support ticket management Supervisory control and data acquisition (SCADA) macOS IT Remote technical support Manufacturing Manufacturing company experience Communication skills Entry level Active Directory management Client interaction via phone calls Identity & access management System performance monitoring Full Job Description The short version Lighthouse is a managed IT company that's been growing on referrals for 26 years. We manage the full technology stack for municipal water districts, manufacturers, biotech companies, and local businesses across three countries and eleven states. We don't advertise. We don't cold-call. Our clients stay with us for decades because we do good work and we treat them like partners. We need another technician on our helpdesk team. This is where every client relationship starts. The phone rings, the ticket comes in, and the person on the other end needs to know they're talking to someone who takes ownership and gets it done. If you're good at this, you'll grow into more responsibility. If you're looking for a title on day one, this isn't the right fit. What you'll do You're joining a helpdesk team that handles first contact for our entire client base. Most of your day is in the office on phones, remote support, and tickets. You could be on-site at client locations occasionally as needed in the south King County and Tacoma area.

The work includes:

Taking calls, working tickets, and tracking your time. You already know how to do this. We're not going to teach you what a ticket lifecycle looks like. Active Directory, Microsoft 365, and Entra ID (Azure AD) user management. Provisioning, permissions, password resets, the daily stuff that keeps organizations running. Basic server work. Our environments are primarily on-prem Windows Server and Hyper-V. You don't need to be a systems engineer, but you need to be comfortable in Server Manager and know your way around a hypervisor console. Network troubleshooting across FortiNet firewalls, UniFi wireless, and HP switching. You're not redesigning the network. You're diagnosing why a user can't print or why a VLAN isn't passing traffic. Endpoint management. Patching, endpoint protection, compliance checks. Keeping machines healthy before users notice something's wrong. Workstation deployment and lifecycle. Quoting, ordering, imaging, deploying, and eventually decommissioning end-user machines. Proactive monitoring. We maintain very high uptime across our client base and have for 26 years. You're part of the reason that continues. Who you are You already know the basics. We need someone with at least 3 years of hands-on experience in a helpdesk or junior admin role, ideally in a multi-client environment. You know how to work a ticket queue, track your time honestly, prioritize when everything feels urgent, and communicate clearly with non-technical people. We don't measure success by ticket counts or handle times. We measure it by whether the customer walks away feeling like they just had the best support experience of their day. We have a live awesome board on the wall that shows real-time customer feedback, and that's the only scoreboard that matters here. You figure things out. Our team grabs a problem head-on and reaches for the manual after the obvious approaches are burned. You don't need someone standing over your shoulder telling you what to try next, but you also know when to ask for help instead of spinning your wheels. You work in the team, not above it. We're a small, tight group and most of us have been here a long time. We sit in the same area, we hear each other's calls, and when someone is struggling, the rest of the team circles around. There's no room for egos. The person with 26 years of experience and the person with 3 years of experience both take helpdesk calls. Respect is earned through the work, not through titles or tenure. You communicate directly. We're straightforward with each other and with our clients. If you broke something, say so. If you don't know the answer, say that too. Our clients are real people running water treatment plants, machine shops, labs, and small businesses. They don't need jargon. They need someone who tells them what's happening and what you're going to do about it. You're reliable. You show up. You follow through. When you say a client will get a callback by 2:00, they get a callback by 2:00. This matters more than any certification on your resume. What would make you stand out You don't need all of these, but if you bring any of them, it accelerates how quickly you grow here. Network security experience beyond basic firewall rules Familiarity with compliance frameworks (CIS Controls, NIST, HIPAA) Experience supporting municipal environments (water/wastewater districts, city agencies) Manufacturing or industrial environments Exposure to SCADA networks or industrial control systems (even if you just know not to touch them, that counts) Mac support Experience in biotech, pharma, or medical device environments An industry certification (CompTIA, Microsoft, Fortinet). We care about the knowledge more than the paper.

Growth:

This role starts at the helpdesk, but it doesn't end there. We promote from within based on demonstrated skills and initiative. Multiple people on this team started where you'd be starting.

Benefits:

Health, dental, and vision insurance 401(k) with company match Paid time off

Schedule:

Monday through Friday, 8:30 AM to 5:30 PM. This is an in-person role at our Tukwila office with occasional client site visits in the south King County and Tacoma area. What it's actually like here: We're a small team that punches above its weight. We're direct, we move fast, and we take the work seriously without taking ourselves too seriously. Music is usually playing. Conversations range from server architecture to weekend racing to why your team is going to choke in the playoffs. The culture is built on mutual respect and shared purpose. We handle IT so our clients can focus on their mission, and we've been doing it well enough that they keep telling their friends about us. Requirements Valid Washington State driver's license and reliable transportation Ability to lift 50 lbs (server hardware, UPS batteries, the physical part of IT) Strong English communication skills, written and verbal Must live in or be willing to commute daily to

Tukwila, WA Pay:

$60,000.00 - $72,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person