L2 Deskside Support Engineer

•Healthcare IT AgilityArc Tech Vancouver, WA Job Details Contract $20

•$25 an hour 2 hours ago Qualifications Desktop computer repair Enterprise software Laptop (troubleshooting support) Incident management software Hardware maintenance HIPAA Windows Computer hardware Desktop (troubleshooting support) Customer relationship management (CRM) systems (technically supported) Healthcare privacy protection Customer support ticket management Health information regulatory compliance macOS Ticketing system technical support Mobile devices Full Job Description L2 Deskside Support Engineer

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Healthcare IT Job Title:

L2

Deskside Support Engineer Onsite Locations :

Vancouver, WA 98664, Vancouver, WA 98683, Longview, WA 98632, Bellingham, WA 98225, Friday Harbor, WA 98250

Industry:

Healthcare Employment Type:

Contract /

Long-Term Contract Work Authorization:

Only USC and GC Job Summary:

We are seeking an experienced L2 Deskside Support Engineer to provide customer-facing, onsite technical support across hospitals, clinics, and other healthcare facilities, and assigned field locations. The engineer will be responsible for end-user computing support, hardware/software troubleshooting, device deployment, technology refresh activities, incident resolution, asset management, and onsite field support . The ideal candidate should have strong hands-on desktop support experience and the ability to work directly with end users in a healthcare environment. Key Responsibilities Provide onsite L2 technical support for desktops, laptops, workstations, printers, scanners, mobile devices, peripherals, and related equipment. Troubleshoot and resolve hardware, software, operating system, connectivity, and peripheral issues . Support Windows-based endpoints , applications, user profiles, login issues, and standard enterprise software. Provide support for iMac/macOS devices and Apple-related end-user technology when required. Perform device deployments, installations, replacements, technology refreshes, and hardware upgrades . Configure and deploy desktops, laptops, monitors, printers, mobile devices, and other end-user equipment. Diagnose and resolve incidents and service requests in accordance with established IT service management (ITSM) processes and SLAs. Provide hands-on support for VIP users, clinical staff, healthcare workplace environments, and location-specific technology needs . Perform scheduled route-based field visits to assigned hospitals, clinics, and other healthcare locations. Coordinate and execute device moves, adds, changes, replacements, and recoveries . Maintain accurate IT asset records, including inventory, asset assignment, lifecycle status, custody documentation, deployment, and recovery . Support the secure handling, transportation, installation, and disposal/recovery of IT equipment. Escalate complex technical issues to appropriate L3, infrastructure, application, network, or vendor teams when required. Document troubleshooting steps, resolutions, asset changes, and user interactions in the appropriate ticketing system. Follow established security, privacy, access control, and compliance procedures when supporting healthcare environments. Adhere to HIPAA and healthcare data privacy requirements when handling systems, devices, and user information. Maintain a professional customer-service approach while supporting clinical and non-clinical users. Participate in hardware refreshes, site projects, infrastructure activities, and other field-support initiatives as assigned.

Pay:

$20.00

•$25.00 per hour Expected hours: 40.0 per week

Experience:

Desktop/Help Desk/IT Support:

3 years (Required) troubleshooting Windows desktops/laptops,

PC Break/fix:

3 years (Required) PC imaging/deployment/configuration/

Installation:

3 years (Preferred) Computer hardware: 3 years (Required) working with ticketing/ITSM systems : 3 years (Required)

HIPAA:

1 year (Required) Shift availability: Day Shift (Preferred) Night Shift (Preferred)

Work Location:

In person