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Vancouver Support Office (VSO)

Service Desk Analyst

Entry-Level JobVerifiedNo experience needed

Pay: Not specified

Posted: 3 weeks ago

Location: Vancouver, WA (Hybrid)

Last Updated: 2 weeks ago

Hours: Full-Time

Expires: 9/27/2026

Career Insights for Help Desk Technician / Analyst

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Based on Washington data

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What they do

A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.

$57,302 / year median in Washington

-13% projected decline

Explore Career

Job Description

Service Desk Analyst Turn your job into a career with Evergreen Healthcare Group!

Job Summary:

Evergreen Healthcare Group in Vancouver, Washington is looking for a qualified IT Service Desk Analyst to assist our customers with questions and problems concerning computer systems, hardware, and software. The technician will work with customers remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. Standout candidates will be excellent problem-solvers with outstanding communication and customer service skills.

Essential Functions:

Respond to tech inquiries via email, over the phone, or in person. Walk customers step-by-step through the problem-solving process. Help with troubleshooting hardware and software. Inform customers about IT products and services. Follow up with customers to ensure satisfactory service. Communicate customer feedback to the appropriate internal team members.

Benefit Highlights:

Private Health Care Plan (Medical, Dental, Vision) Paid Time Off (PTO) DailyPay - Hard Work Pays Off On the Daily! Life Insurance Employee Assistance Program Training & Development Opportunities We strive to embody and stand for both a spirit and value system that encourages loyalty, honesty, and a commitment to caring from our belief that people are always the number one priority. Evergreen Healthcare Group 4601 Northeast 77th Avenue suite 300, Vancouver, WA 98662, USA Evergreen Healthcare Group is an Equal Opportunity Employer.