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Robert Half
Service Desk Analyst
Entry-Level JobVerifiedNo experience needed
Review key factors to help you decide if the role fits your goals.
Entry-Level Job
Verified
No experience needed
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Job Description
Robert Half is seeking a Service Desk Technician to provide first-line technical support to end users and serve as a team member to support with hardware and software issues. This position is a 1 month contract and is 100% Onsite in Portland, OR. Apply today!
Receive, document, track, and resolve inbound IT incidents and service requests through the service desk ticketing system.
Troubleshoot technical issues and work toward timely resolution while maintaining a high level of customer service.
Keep users informed of ticket status, troubleshooting progress, and expected next steps.
Manage incidents and service requests through their full lifecycle, including documentation, follow-up, and closure.
Prepare, configure, order, and deploy approved IT equipment and technology requests.
Fulfill software installation, system access, and user account management requests in accordance with established IT procedures.
Coordinate with third-party vendors and other technical resources to support incident resolution.
Escalate issues and requests that cannot be resolved at the Service Desk level to Tier 2/Tier 3 support teams and coordinate follow-up as needed.
Assist with identifying and escalating major incidents and recurring technical problems.
Contribute to problem resolution and continuous improvement of Service Desk processes.
Follow established IT service management, security, and customer service procedures.
Perform additional IT support duties and projects as assigned.
Location:
100%Onsite Schedule:
Monday - Friday 8am to 5pmPST Duration:
1 month contractKey ResponsibilitiesProvide first-line remote technical support for hardware, software, systems, and user access issues.Receive, document, track, and resolve inbound IT incidents and service requests through the service desk ticketing system.
Troubleshoot technical issues and work toward timely resolution while maintaining a high level of customer service.
Keep users informed of ticket status, troubleshooting progress, and expected next steps.
Manage incidents and service requests through their full lifecycle, including documentation, follow-up, and closure.
Prepare, configure, order, and deploy approved IT equipment and technology requests.
Fulfill software installation, system access, and user account management requests in accordance with established IT procedures.
Coordinate with third-party vendors and other technical resources to support incident resolution.
Escalate issues and requests that cannot be resolved at the Service Desk level to Tier 2/Tier 3 support teams and coordinate follow-up as needed.
Assist with identifying and escalating major incidents and recurring technical problems.
Contribute to problem resolution and continuous improvement of Service Desk processes.
Follow established IT service management, security, and customer service procedures.
Perform additional IT support duties and projects as assigned.