Qualifications Education & Experience:

High school diploma or equivalent required; post-secondary coursework or technology experience preferred.

Customer Service & Communication:

Strong interpersonal skills with the ability to communicate professionally and clearly with staff and students.

Organization & Efficiency:

Ability to work efficiently, stay organized, and maintain high attention to detail.

Compliance & Privacy:

Ability to maintain strict confidentiality and adhere to district policies, including FERPA and COPPA guidelines for student data privacy.

Adaptability & Learning:

Strong willingness to learn basic troubleshooting for hardware, software, and network issues. Technical Familiarity (Preferred): Basic familiarity with Apple devices, Windows OS, Chromebooks, and general educational technology systems.

Essential Job Functions Help Desk Support:

Manage daily help desk requests across 3 district buildings, assisting teachers and students with account logins, password resets, and routine tech issues.

Customer Service & Ticketing:

Answer phone calls, log and manage incoming help desk tickets, and collaborate effectively with staff and IT team members.

Inventory & Asset Management:

Maintain device inventory, track district hardware, and manage daily loaner equipment systems and deployment.

Basic Hardware Troubleshooting:

Perform basic physical troubleshooting on classroom display boards, IP phones, cables, and peripheral hardware (on-the-job training provided). Pay Range 21.37 per hour or based on experience Start Date As soon as possible

Contact:

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