Join our Support Services Team and receive internship credit! Are you comfortable navigating technical issues? Do you enjoy problem solving? Greatland Corporation offers a variety of seasonal product support positions that provide new learning opportunities, and the ability to provide customer support to external users of the company's products. This is a limited term position in our Green Bay, Wisconsin office that will begin November 2026, and end January 2027

Primary Responsibilities:

Responds, on both inbound and outbound basis, to calls and emails to provide program walkthroughs, assist with new account creation, provide login assistance, and otherwise resolve customer technical issues. Troubleshoots issues and utilizes internal tools to provide accurate information in response to product and form-specific inquiries as well as properly documents support requests and customer interactions. Install and uninstall various components for customers, as necessary. Troubleshoots data import issues and explains necessary steps to resolve import errors to customer so that customer can successfully achieve import of data to product. Researches and interprets errors for proper escalation handling; communicates with mid-level Support staff to resolve. Manages Salesforce tickets to ensure customers are communicated with and issues are resolved. Completes projects and other duties as assigned. What you will need to succeed: Pursuing an Associate degree or equivalent from two-year college or technical school or equivalent combination of education and experience. Possesses attention to detail and ability to multitask. Experience with a variety of computer setups, operating systems, browsers, clearing cache/cookies, firewalls, Windows OS (versions 7, 8, 10 and 11), VMWare and Remote Connections. Professional oral and written communication skills with the ability to relay technical descriptions to an audience with varying levels of technical ability and understanding. Respect for, and commitment to, securely and confidentially handling customer information. Basic to proficient keyboarding/typing skill. Possesses critical thinking and problem-solving skills. Maintains composure and effectiveness despite significant spike in work volume and customer urgency surrounding information return filing deadlines. Successfully pass a pre-employment drug screening Join the Greatland team, apply today!

Job Types:

Full-time, Temporary Pay:

From $20.00 per hour

Benefits:

401(k) Flexible schedule

Work Location:

In person