Position:

Industrial Equipment Support Specialist Duration:

DIRECT HIRE

Location:

Muskego, WI 53150 Shift hours: Mon- Fri 07:00 AM -3:30

PM Job Summary:

The Industrial Equipment Support Specialist serves as a primary point of contact for customers seeking technical assistance. This role is responsible for addressing product-related inquiries, troubleshooting issues, and supporting both internal teams and external stakeholders. The position involves resolving technical concerns, documenting interactions, and ensuring a high level of customer satisfaction. Key Responsibilities Respond to customer inquiries via phone, email, or other communication channels Troubleshoot product-related issues and guide users through solutions Document customer interactions and maintain accurate records in CRM systems Collaborate with internal departments such as engineering, production, quality, and sales Provide technical guidance to distributors, installers, and end users Assist in developing and maintaining technical documentation, manuals, and bulletins Support training initiatives for customers and partners Identify recurring issues and communicate feedback for product or process improvements Manage multiple priorities while maintaining quality and timeliness of service Travel occasionally to customer or company sites as needed Qualifications Knowledge, Skills, and Abilities Strong problem-solving and analytical skills Effective written and verbal communication skills Ability to explain technical concepts to a variety of audiences Proficiency in Microsoft Office applications (Excel, Word) and general computer skills Familiarity with CRM or ERP systems preferred Mechanical and/or basic electrical knowledge preferred Ability to work in a fast-paced environment and manage multiple tasks Education and Experience Associate degree, technical certification, or equivalent experience in a related field preferred Experience in customer service or technical support preferred Background in manufacturing, installation, or service environments is a plus Working Conditions This position is primarily office-based and requires extended periods of computer and phone use. Occasional exposure to industrial or manufacturing environments may occur. Limited travel may be required.

Pay:

$23.00 - $34.00 per hour

Work Location:

In person