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FT
Fort Technologies Inc.
IT Support Specialist
Career Insights for Technical Support Engineer / Analyst
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Scorecard
Based on Wisconsin data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$53,428 / year median in Wisconsin
-11% projected decline
Job Description
Provide onsite L2 technical support for desktops, laptops, mobile devices, printers, and peripherals. Troubleshoot hardware, software, operating system, and network-related issues. Install, configure, image, and deploy Windows and macOS devices. Support Apple iPhones and iPads, including enrollment and troubleshooting. Manage incidents and service requests using ServiceNow. Perform IMAC (Install, Move, Add, Change) and break-fix activities. Configure and support Microsoft Intune, Active Directory, VPN, and endpoint security solutions. Support Zebra printers, barcode scanners, and other enterprise peripherals. Deploy software and operating system updates using