Experience Requirements Previous experience providing computer hardware, software, or end-user technical support is preferred. Experience with Microsoft Windows, Microsoft Office, Google Workspace, ERP systems, and technology support in a manufacturing environment is highly desirable. Education Requirements Associate degree in Information Technology or a related field is preferred. Equivalent education and relevant technical support experience may be considered. Essential Duties and Responsibilities Respond to employee questions regarding computer hardware and software and resolve technical issues in person, by telephone, or electronically Observe and evaluate computer systems to verify proper operation and identify errors Install, configure, maintain, and repair hardware, software, and peripheral equipment Monitor the daily performance and operation of company computer systems Set up computers and other equipment for employee use, including cables, operating systems, and appropriate software Maintain accurate records of technical problems, corrective actions, equipment installations, and system changes Review technical manuals, consult with users, and perform computer diagnostics to investigate and resolve problems Work with employees and management to identify requirements for new systems or system modifications Develop training materials and procedures and train employees in the proper use of hardware and software Evaluate hardware and software and recommend appropriate improvements or upgrades Help ensure that technology equipment, facilities, and materials are obtained and used appropriately Maintain regular and timely attendance in accordance with the established work schedule Perform other duties as assigned by Wald Wire management Qualifications Associate degree in Information Technology or a related field Working knowledge of computer hardware and software, including applications and basic programming Familiarity with circuit boards, processors, chips, and other electronic equipment Experience using Microsoft Office, Google Workspace, and Microsoft Windows Experience with ERP systems such as Sage 100 or E2 Shop System is preferred Strong written and verbal communication skills, including the ability to explain technical information clearly Strong troubleshooting, organization, and documentation skills Ability to read, understand, and interpret written and verbal instructions in English Experience working in a manufacturing environment is preferred Location Oshkosh Witzel Employment Type Full-Time Benefits Medical, dental, and vision insurance Paid time off Paid holidays 401(k) retirement plan Company-provided training and development opportunities Stable, full-time employment Collaborative, hands-on work environment Salary 26 - 32 / Hr