The primary job function of the Product Specialist/Customer Support Intern will be to learn the Lightning Pick product suite. As they gain knowledge from interaction with this set of products, they would be asked to participate in job functions that would enhance that knowledge and provide exposure to the types of activities that would be expected from a person who occupies this position in a full-time capacity. Along with this primary function, an intern in this position would get the opportunity to participate in LP internal design discussions, planning sessions, and customer events that are held in the Waukesha facility.
JOB RESPONSIBILITIES
Become proficient with Lightning Pick products Assist with customer support calls Maintain the LP customer support infrastructure Update customer connection credentials Update customer support environments Document customer support instances Following up with customers after support instance resolution Write software support documentation Host virtual (and possible in-person) customer training on specific LP product features Office IT support and maintenance duties Testing new product features Additional duties as assigned Software Intern
POSITION SUMMARY
The primary job function of the Software Intern will be the completion of one or more software projects. A project may include a modification or addition to a portion of the Lightning Pick (LP) product suite, the creation of a software tool for internal LP use, or an addition to an existing customer's LP system. The completion of each project may require the software intern to explore, understand, and utilize unfamiliar tools, purchased products, or integrated components. Along with this primary function, the software intern would get the opportunity to participate in LP internal design discussions, planning sessions, and customer events that are held in the Waukesha facility. The software intern would also be expected to learn the basic functionality and application of the Lightning Pick product suite.
JOB RESPONSIBILITIES
Becoming proficient with Lightning Pick products Learning and using Microsoft Visual Studio .NET Testing and troubleshooting software Designing software Integrating software Writing software in C++, and/or .NET Documenting source code Use and understanding of Microsoft SQL Server Writing software documentation Additional duties as assigned IT Intern
POSITION SUMMARY
Overview:
IT Technicians work with Lightning Pick employees to assist with any IT-related issues and have Lightning Pick product competency to assist with customer support. An IT Technician in a full-time position will get assigned IT-related tasks such as: computer setup/help, software testing, and in-house equipment upkeep. Other duties include providing support to existing customers, assisting in product demonstrations, and new-customer software training. IT Technicians work directly with the rest of the Lightning Pick employees to help wherever needed.
Skillsets:
Technical Literacy Product Knowledge Communication Critical Thinking Product Specialist Intern
QUALIFICATIONS
: Current enrollment in an associates or undergraduate degree program in a computer support specialist or related field at a recognized college or university Strong desire to support customer in a fast-paced, sometimes stressful environment High degree of proficiency with Microsoft Office 365, Outlook & other generally accepted computer standards Ability to maintain confidentiality and be discrete while accompanying sensitive information Strong analytical, prioritizing, interpersonal, problem-solving, presentation, & planning skills Strong verbal and written communication skills Ability to develop and maintain collaborative relationships with peers and colleagues, as well as, external clients Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment Self-motivated with critical attention to detail and deadline Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals Ability to read, write, and comprehend instructions, short correspondence, and memos Must have current driver's license Ability and willingness to work overtime as necessary Software Intern
QUALIFICATIONS
Current enrollment in an associates or undergraduate degree program in a computer science, computer developer, or computer engineering related field at a recognized college or university High degree of proficiency with Microsoft Office 365, Outlook & other generally accepted computer standards Ability to maintain confidentiality and be discrete while accompanying sensitive information Strong analytical, prioritizing, interpersonal, problem-solving, presentation, & planning skills Strong verbal and written communication skills Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment Ability to work with and influence peers and senior management Self-motivated with critical attention to detail and deadlines Solid understanding and application of mathematical concepts Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals Ability to compute rate, ratio, and percent and to draw and interpret bar graphs Ability to read, write, and comprehend instructions, short correspondence, and memos Strong desire to apply software in a fast-paced, sometimes stressful environment Must have current driver's license Ability to work overtime as necessary IT Intern
QUALIFICATIONS
Troubleshoot and fix computer hardware/software Upgrade equipment Learn about and test the Lightning Pick software Assist with customer support calls
