A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
Vacancy No VN180 Location City Dub Location Country Ireland Business Unit Global Delivery Employment Type Full-Time About Systal We are
Systal:
a global managed network, cloud and security transformation specialist. We provide complex and strategic technology services for enterprise businesses, managing 200,000+ assets across 93 countries. These services help our customers achieve strategic technology transformation and maximise the business value, security and innovative potential of their IT infrastructure Description We are seeking an IT Deskside Support Engineer to provide onsite support at our client's head office. This fast-paced role is perfect for someone looking to advance their career in IT/Infrastructure support, where you will be supporting up to and including C Suite executives and treating every support call with the utmost importance and urgency. Key Responsibilities Deliver comprehensive IT helpdesk support, addressing a wide range of technical issues and inquiries from users. Provide timely and effective solutions to technical problems, ensuring high levels of user satisfaction. Maintain detailed records of support requests and resolutions in the helpdesk system. Resolve Okta/Login issues Perform password resets and manage starters, leavers, and moves/changes as per procedure. Handle email tasks, including forwards and distribution lists. Ship equipment such as laptops and printers. Provide technical support in a hybrid infrastructure environment, including Azure IaaS, PaaS, and SaaS. Support Azure management platform/infrastructure (virtual machines, security groups, end point management, Entra ID) Undertake root cause analysis of incidents and follow up through Problem Management processes. Ensure adherence to all IT procedures, processes, and solutions. Collaborate with the IT team to deliver infrastructure projects and provide technical support to a wide range of users. Key Requirements A service-minded attitude with previous IT support experience. Strong understanding of Microsoft OS (windows/server) and iOS, Knowledge of Azure, MDM, Office365, and Teams. Excellent problem-solving skills and a deep understanding of troubleshooting. A customer-centric approach with a can-do attitude. Ability to work in a dynamic helpdesk environment, providing support to VIP users. We would expect any candidate to hold either an Azure certification, or a relevant IT related degree alongside their hands on experience. Why come and work with us at Systal? Competitive salary and benefits package. Unrivalled training and development, ensuring you stay at the top of your field. We want you to be the best in your chosen field and continuously support training. Fantastic working environment - our state-of-the-art offices and established remote teams create a positive environment to work in both in person and virtually. At Systal we strive to be the best we can be and have a positive influence on our customers, our people, and our communities. If you are keen to join our journey and join the Systal team, send in an application by clicking the below link. Systal's core is its people. Our culture and success is founded upon having the best performing people in a high performing culture to deliver the best-in-class customer experience. Our mission is to be the world's most trusted technology services partner - inspiring, empowering and enabling the innovation and transformation of today and tomorrow. And we want you to join us! Systal only communicates with candidates via official channels and verified @systaltech.com email addresses. If you'd like to verify a message, please contact recruitment@systaltech.com.
