Scope of Work:

Service focus: Dell laptops, Printers, Networking tasks Key Responsibilities Perform hardware diagnostics, upgrades, and repairs on Dell laptops Troubleshoot operating systems (Windows, macOS, Linux) on workstations and servers Replace components such as hard drives, SSDs, motherboards, RAM, power supplies, keyboards, and screens Perform basic server hardware replacements when required Configure and troubleshoot

BIOS/UEFI, RAID

controllers, and firmware updates Perform imaging, configuration, deployment, and migration of systems Assist with basic server administration tasks (user access, storage checks, service restarts, backup verification) Maintain documentation for each job completed (including photos, serial numbers, configurations, and logs) Communicate effectively with dispatchers, customers, and team members Complete service calls within agreed timeframes while maintaining high service quality Required Skills & Qualifications Proven experience in laptop and desktop repair/support (minimum 1-2 years preferred) Familiarity with BIOS/UEFI, RAID, system recovery, and virus/malware removal Basic knowledge of Windows Server and/or Linux server environments Ability to read and follow service manuals and technical instructions Strong troubleshooting, problem-solving, and customer service skills Reliable transportation and a valid driver's license Must have access to basic toolkits, ESD protection, and a smartphone with internet access

Job Details Pay Rate:

$30-$40 per hour or a flat $50-$85 per work order

Service Radius:

30 miles

Supported Equipment:

Dell laptops, printers and networking tasks

Job Types:

Part-time, Full-time, Contract Job Types:

Full-time, Part-time, Contract, Temporary Pay:

$30.00 - $40.00 per hour

Benefits:

Flexible schedule

Work Location:

On the road