Job#: 3051522 Contact Center Developer (Contract)

Location:

Newport Beach, CA | Omaha, NE |

Charlotte, NC Duration:

Up to 6

MonthsOnsite:

4 Days per week

Rate:

$62-68/hr (Newport Beach), $56-61/hr (Omaha and Charlotte) At this time, Apex is not able to consider candidates for this role who require visa sponsorship now or in the future. About the RoleWe are seeking a Contact Center Developer to support a cloud contact center modernization initiative. This hands-on role will focus on Amazon Connect, Salesforce integrations, API development, IVR enhancements, automation, testing, and technical documentation. You will partner with cross-functional teams to develop, configure, test, and support scalable customer engagement solutions that improve both customer and agent experiences. Key ResponsibilitiesDevelop and configure solutions within Amazon Connect and related cloud contact center platformsSupport Salesforce Voice and CRM integrationsBuild and enhance IVR, routing, queue management, chat, and self-service capabilitiesDevelop and support API integrations and connected systemsSupport AI-enabled contact center features such as conversational IVR, chatbots, agent assist, and call summarizationBuild cloud-based solutions using AWS services including Lambda, Lex, Polly, DynamoDB, API Gateway, S3, and CloudWatchSupport CI/CD pipelines, Infrastructure as Code (IaC), and deployment automation using Terraform, Git, and Azure DevOpsParticipate in testing, troubleshooting, implementation support, and technical documentation Required Qualifications2+ years of development or technical delivery experience in cloud contact center, enterprise application, or customer engagement environmentsExperience with Amazon Connect or a similar cloud contact center platformExperience with Salesforce, Salesforce Voice, or CRM contact center integrationsExperience developing with Node.js, JavaScript, Python, TypeScript, or similar technologiesWorking knowledge of API integrations, troubleshooting, and integration workflowsExperience with Terraform, Git, CI/CD pipelines, Azure DevOps, or similar DevOps toolsUnderstanding of IVR design, call flows, routing, queues, chat, self-service, and omni-channel contact center conceptsGeneral understanding of cloud security, access controls, logging, monitoring, and secure development practicesStrong communication and problem-solving skills Preferred QualificationsExperience implementing Amazon Connect and Salesforce Voice solutionsExperience with AI-powered contact center tools, including Amazon Lex, conversational bots, agent assist, call summarization, or speech analyticsExperience with serverless architectures, event-driven integrations, and release management practicesExperience supporting omni-channel customer engagement platformsBachelor's degree in Computer Science, Information Technology, Engineering, or equivalent practical experience What We're Looking ForWe're looking for a collaborative developer with a strong technical foundation who enjoys solving problems and building modern customer engagement solutions. You do not need experience with every technology listed, but you should be eager to learn, adaptable, and comfortable working in a fast-paced environment.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview:

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our Welcome Packet as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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VEVRAA Federal Contractor.

We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.

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