Assist in handling operational issues, orchestrating projects, operational assignments, and liaising with other IT and wider business teams as needed.
Proactively identify and resolve infrastructure issues before they impact the user/customer.
Plan and implement Exchange and associated supporting system platform upgrades.
Create and maintain standards, procedures and policies to enhance new and existing services whilst ensuring Change Control and Service Management principles are followed..
Oversee and manage system changes, deployment of applications, monitoring of service health and troubleshooting problems whilst ensuring a good service is maintained.
Ensure effective Capacity Planning, Reporting and Monitoring processes are in place to cover services within the remit of the IT Messaging team as defined in the Terms of Reference.
To create detailed documentation of all systems and procedures that are relevant to the service including RCAs, KBAs and QRGs to enhance the support of the services provided by the team.
Help with the analysis of migration to new Exchange server environments.

Targeting $50-$80 an hour. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

To learn more about how we collect, keep, and process your private information, please review

Insight Global's Workforce Privacy Policy:

https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements

Possess a very high level of knowledge of Exchange 2019 / SE and Hybrid Exchange Online.
Possess broad system experience and understanding of supporting elements of the architecture (email archive technologies, security and reputation technologies).
Practical experience troubleshooting Exchange Server and Windows Server performance problems involving Outlook client.

EDUCATION & EXPERIENCE

Seven (7+) years of relevant experience in a global enterprise environment.
Proficient in design, deployment, and support in Microsoft Exchange 2016/2019 (including DAGs); Advanced PowerShell Scripting; Exchange Online Archive.
Messaging security to include Proofpoint, Mimecast, DMARC.
Bachelor's degree preferred; Experience may substitute for degree.

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