Job Description Help for Partial Job Description. Opens a new window. Skills

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• Recruiting
• Quest
• FOCUS
• Adobe AIR
• Management
• Roadmaps
• Business Strategy
• Technical Direction
• Customization
• Issue Resolution
• Data Flow
• Leadership
• Security Controls
• Collaboration
• Partnership
• Cyber Security
• Workflow
• Solution Architecture
• IT Management
• IT Architecture
• Scripting
• Lifecycle Management
• IT Service Management
• IT Operations
• SAP GRC
• Customer Relationship Management (CRM)
• SOAP
• Identity Management
• Access Control
• Data Security
• Analytical Skill
• Problem Solving
• Conflict Resolution
• Communication
• Stakeholder Management
• Enterprise Resource Planning
• Cloud Computing
• Enterprise Architecture
• ITIL
• Agile
• DevSecOps
• Debt Management
• Configuration Management Database
• Mapping
• Data Quality
• Mentorship
• ServiceNow
• User Experience
• Software Design
• Regulatory Compliance
• Jersey
• Insurance
• Testing
• Law
• Security Clearance
• Documentation
• Network Layer
• English
• Spanish
• Summary L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do.

Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do. L3Harris is the Trusted Disruptor in defense tech. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

Job Title:

Lead, IT Architecture

•

Service Now Job Code:

45491

Job Location:

Melbourne, FL; Salt Lake City, UT; Rochester, NY; or Greenville, TX (On-Site)

Job Schedule:

9/80: Employees work 9 out of every 14 days

• totaling 80 hours worked
• and have every other Friday off

The ServiceNow Architect is a senior technology leader responsible for designing, governing, and guiding scalable ServiceNow solutions that advance business goals. This role serves as the primary bridge between business stakeholders and technical delivery teams, establishing platform standards, directing solution architecture, and ensuring integrations, security controls, performance, and user experience are aligned across the ServiceNow ecosystem.

Essential Functions:

• Define end-to-end ServiceNow architecture and technical roadmaps for enterprise capabilities, ensuring solutions are scalable, maintainable, secure, and aligned to business strategy.
• Translate business objectives, operating needs, and user requirements into platform architecture, solution designs, functional capabilities, and prioritized technical direction.
• Establish and enforce platform governance, architectural guardrails, coding standards, configuration standards, and technical review practices to protect platform health and limit unnecessary customization.
• Guide developers, administrators, product owners, and technical leads through design decisions, implementation approaches, peer reviews, and complex issue resolution.
• Design and govern secure integrations with enterprise systems, including identity services, ERP platforms, APIs, and other approved data sources; validate dependencies, data flows, and access requirements.
• Provide architecture leadership across core ServiceNow capabilities, including ITSM, ITOM, CMDB, Service Mapping, AIOps, and other modules adopted by the organization.
• Define and validate role-based access, least-privilege permissions, data-protection requirements, and platform security controls in partnership with cybersecurity and identity teams.
• Assess platform performance, custom code, workflows, and configurations; recommend remediation and modernization actions that improve reliability, speed, and upgrade readiness.

Qualifications:

• Bachelor's Degree and minimum 9 years prior Palantir experience or Graduate Degree and a minimum of 7 years of prior Palantir experience In lieu of degree, minimum 13 years of prior Palantir experience.
• Minimum of 9 years of progressively responsible ServiceNow experience, including solution architecture, platform design, implementation, or technical leadership.

Preferred Additional Skills:

• Demonstrated experience designing scalable ServiceNow solutions and translating business requirements into clear technical architecture and implementation direction.
• Strong knowledge of ServiceNow platform architecture, configuration, scripting, integration patterns, data models, and lifecycle management.
• Experience with ITSM and at least two additional ServiceNow capabilities such as ITOM, CMDB, Service Mapping, HRSD, AIOps, GRC, or Customer Service Management.
• Working knowledge of secure integration design, REST and SOAP APIs, identity and access management, role-based access controls, and data-protection principles.
• Strong analytical, problem-solving, communication, and stakeholder-management skills, with the ability to explain architectural decisions to technical and business audiences.
• Experience establishing platform standards, reviewing technical designs, and leading cross-functional teams through complex delivery decisions.
• ServiceNow Certified System Administrator (CSA) and one or more relevant ServiceNow implementation or architect certifications.
• S.

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