UC Contact Center Engineer II

UC Contact Center Engineer II Onward Search - 3.7 Plantation, FL Job Details Contract $85 - $90 an hour 17 hours ago Benefits Commuter assistance Health insurance Dental insurance 401(k) Tuition reimbursement Vision insurance Life insurance Qualifications System design Full Job Description Our client, a technology-focused company, is seeking a UC Contact Center Engineer II to support their on-site team at Plantation, Florida. This opportunity involves working with complex contact center architectures and supporting customer experience systems in a collaborative environment.

UC Contact Center Engineer II Responsibilities:

Design, configure, and support IVR/ACD scripts within contact center platforms. Serve as an expert in Genesys CloudCX capabilities, evaluating requests and documenting requirements. Provide proactive maintenance, troubleshoot IVR systems, and conduct root-cause analysis. Assist with unit and quality assurance testing to ensure system integrity. Support customer acceptance testing and resolve any technical issues that arise.

UC Contact Center Engineer II Qualifications:

Comprehensive understanding of telephony systems, including WebRTC, SIP, VoIP, and QoS. Experience supporting and administering PureCloud (Genesys Cloud). Proven ability to develop architect flows, scripts, and IVR/ACD attendant scripts. Knowledge of contact center technologies such as ACD, dialers, call recordings, and WFM. Strong systems planning skills and familiarity with omni-channel technologies.

Perks and Benefits:

Medical, Dental, and Vision Insurance. Life Insurance. 401(k) Program. Commuter Benefit. eLearning and Ongoing Training. Education Reimbursement. Eligibility requires working over 30 hours per week on an assignment lasting at least 10 weeks. If you meet the qualifications and are excited about this opportunity, apply today! Our team will connect with you to discuss next steps, support you through the interview process, and advocate for your success.