WINDOWS SYSTEMS ENGINEER

Location:

Atlanta, GA Department:

Infrastructure & Operations Reports To:

Manager, Windows Infrastructure & End User Computing

POSITION SUMMARY

We are seeking a proactive Windows Systems Engineer (4-7 years of experience) to join our Infrastructure & Operations team. In this role, you will be responsible for maintaining, optimizing, and securing our enterprise Windows server ecosystem, Active Directory, Microsoft 365 tenant, and endpoint management infrastructure. Functioning as a Tier 2/Tier 3 escalation point, you will work closely with our Help Desk, Infrastructure, and Security teams to deliver a reliable, automated, and secure end-user environment while providing exceptional service to internal business partners.

KEY RESPONSIBILITIES

Windows Server & Infrastructure Administration Administer, monitor, and troubleshoot Windows Server environments to ensure high system reliability, performance, and uptime. Perform routine server maintenance, health checks, operating system upgrades, and disaster recovery/backup testing. Manage server security configurations and resolve infrastructure incidents efficiently. Active Directory, Entra ID & Identity Management Administer Active Directory (AD), including OUs, Group Policy Objects (GPOs), user/group lifecycle management, and access controls. Support Microsoft Entra ID (Azure AD) and hybrid identity configurations to ensure secure authentication, DNS functionality, and SSO integration. Enforce security best practices, least-privilege access model, and operational compliance standards. Microsoft 365 & Endpoint Management Administer and support Microsoft 365 cloud services, including Exchange Online, Teams, SharePoint, OneDrive, and license management. Manage and configure Windows 10/11 endpoints via Microsoft Intune , overseeing device enrollment, compliance policies, and app deployment. Oversee workstation imaging, provisioning, and hardware lifecycle standards for laptops and desktops. Enterprise Patch Management & Automation Plan, schedule, and execute patching cycles across Windows Servers and endpoints using Microsoft Intune, WSUS , or third-party tools (e.g., ManageEngine Endpoint Central, NinjaOne, Action1). Monitor patch compliance, remediate failed deployments, and maintain zero-day vulnerability protection. Utilize PowerShell scripting to automate routine administrative tasks, standardize workflows, and improve operational efficiency. Advanced Technical Support (Tier 2/3) & User Enablement Serve as an escalation owner for complex technical issues routed from the Help Desk covering servers, endpoints, M365, VPN, and peripheral hardware. Create, update, and maintain comprehensive technical documentation, system runbooks, and knowledge base articles. Deliver outstanding customer service while fostering collaborative relationships across internal business teams.

QUALIFICATIONS & REQUIREMENTS

Core Experience & Skills 4-7 years of hands-on experience supporting enterprise Microsoft environments.

Deep technical proficiency across:

Windows Server OS (2016/2019/2022) & Active Directory / GPO Microsoft 365 & Microsoft Entra ID (Hybrid Identity) Endpoint Management via Microsoft Intune & Windows 10/11 Patch management tools ( WSUS, Intune, ManageEngine, NinjaOne, Action1 ) Experience with PowerShell scripting for system administration and automation tasks. Proven ability to troubleshoot complex Tier 2/3 technical incidents across infrastructure, networking (DNS/VPN), and endpoints. Exceptional customer service mindset with strong written and verbal communication capabilities.

Preferred Qualifications & Certifications Relevant Microsoft Certifications:

Azure Administrator Associate (AZ-104), Endpoint Administrator (MD-102), or legacy

MCSA . ITIL

Foundation certification or familiarity with ITIL service management frameworks. Bachelor's degree in Information Technology, Computer Science, or equivalent hands-on experience.

KEY COMPETENCIES

Ownership & Problem Solving:

Takes initiative from issue identification through root-cause remediation.

Automation Mindset:

Continuously looks for opportunities to automate manual workflows and standardize processes.

Adaptability:

Thrives in a fast-paced environment and eager to learn evolving enterprise technology stacks.