Provide onsite deskside support through performing the following duties

Job Duties:

Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix.

TYPICAL EXAMPLES

imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues. Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes. Responsible for effective e-mail communications and ability to create and maintain basic documents/records:

TYPICAL EXAMPLES

• contact lists
• process logs
• problem incidence reports
• customer information updates
• exterior ship orders
• inventory, maintenance or other service records-handling standard facilities administration requests Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre
• established and documented solutions.

Is responsible for reporting to others those problems that fall outside the scope of established procedures. Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers. Applies some technical knowledge in the support of processes or operations

TYPICAL EXAMPLES

• understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.

Job Requirements:

Knowledge of computing and networking concepts and fundamentals Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions. Knowledge of computer security policies and a general overall knowledge of computer security concepts. 1 year or more IT experience preferred, but recent college graduates will be considered

Education Requirements:

Degree in an Information Technology discipline or equivalent experience.

• High School or secondary diploma or equivalent This position may drive a client owned Gator inside the factory to get from the office area to a different office area in another part of the factory (all connected and indoors).

Worker will need to successfully complete client safety training to be approved to drive this. They will transport their computer or parts/tools. Other workers could ride along if they are going to the same areas due to limited number of available Gators. This would not be driven outside. May also drive their personal vehicle to other facilities within a 20 mile radius. Rental cars are not used for this travel.

Notes:

Onsite This is for one, 2nd shift position (2:30 pm to 11:00 pm), Monday through Friday There is a weekend On-Call rotation that these positions will be a part of OT is possible Metatarsals are required on the first day Some travel between client locations using personal vehicle is possible May drive a client Gator while inside the factory after completing training VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status