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Contact Center Architect
Career Insights for Enterprise Architect
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Scorecard
Based on Illinois data
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What they do
An Enterprise Architect is responsible for ensuring that the business mission, strategy, and processes of an organization are aligned with the organization's IT strategy, and documents this using multiple architectural models or views that show how best to meet the current and future needs of the organization.
$145,202 / year median in Illinois
+5% projected growth
Job Description
Contact Center Architect at
SPECTRAFORCE
Contact Center Architect at
SPECTRAFORCE
in North Chicago, Illinois Posted in about 22 hours ago.
Type:
full-time ????
Hiring:
Principal Contact Center Platform Engineer ???? Lake County, IL ???? Hybrid - 3 Days Onsite / Week ? 6-Month Contract We're looking for a Principal Contact Center Platform Engineer to serve as the senior technical authority for enterprise contact center platforms, architecture, integrations, reliability, and modernization. ???? What You'll Do Lead enterprise-scale contact center architecture, engineering design, and technical governance Define platform strategy, modernization roadmaps, and reusable architecture patterns Architect and integrate CCaaS, ACD, IVR, CTI, telephony, CRM, APIs, WFM, QM, and digital channels Drive resiliency, disaster recovery, business continuity, observability, and operational readiness Evaluate vendors, emerging technologies, POCs, and platform capabilities Guide engineering teams through design reviews, technical decisions, and complex implementations Partner with senior IT and business leadership on technology strategy and investment decisions ????? Key Technical Experience Five9 or other enterprise CCaaS platforms such as Genesys, NICE, or Amazon Connect
ACD / IVR / CTI / SIP
/ Telephony / Omnichannel Routing Salesforce/CRM and enterprise API integrations IVA, Conversational AI, Agent Assist, Intelligent Routing & Automation Cloud platform architecture and integration patterns Reliability engineering, monitoring, observability, DR & BCP Enterprise architecture, technical governance, and modernization ? Preferred 10+ years of relevant contact center technology/architecture experience Healthcare, Pharma, Life Sciences, or regulated-industry experience Experience with GxP, privacy, security, compliance, and auditability Strong executive communication and technical leadership experience Bachelor's degree in Computer Science, Engineering, Information Systems, or related field Looking for a true Principal-level technical leader who can go deep into contact center architecture while also influencing enterprise strategy and modernization. ???? Interested? Send me your resume or DM me to discuss the opportunity. #Hiring #ContactCenter #CCaaS #Five9 #ContactCenterEngineering #PlatformEngineering #SolutionsArchitect #EnterpriseArchitecture #Cloud #Salesforce #AI #HealthcareIT #Pharma #IllinoisJobs #TechJobs