Infra Svc Del Analyst

Infra Svc Del Analyst Waukegan, IL Job Details Full-time $61,500 - $136,100 a year 16 hours ago Qualifications Bachelor's degree in information technology Automation Ansible Data migration Supplier management DevOps Engineering IT service management Mid-level Bachelor's degree in engineering Bachelor's degree Continuous improvement Containerization Computer hardware Decision making Continuous integration Hardware support Conflict management Server virtualization GitHub ServiceNow SAN IT VMware Events management Root cause analysis 4 years Middleware systems Escalation handling Communication skills PowerShell Mobile devices Analytics Information Technology Full Job Description Waukegan, IL Chicago, IL Richardson, TX Full time 03/16/2026 R0045908

Compensation:

$61,500.00 - $136,100.00 At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. This position is responsible for handling 24x7 operations infrastructure support services of all non-production and production environments in the area of responsibility. Handling the use of analytics to improve service, availability, and customer interactions; handling incident resolution and issues escalated by vendors; transitioning knowledge from design / build teams. Handling operational vendor performance management.

Required Job Qualifications:

Bachelor degree and 2 years in Information Technology OR Technical Certification and/or College Courses and 4 year Information Technology experience OR 6 years Information Technology experience. Knowledge of ITIL v3 framework Knowledge of ITSM systems Knowledge of all Infrastructure technologies, including monitoring and event management technologies Experience with UC/Collaboration and Executive Support, including mobile devices (laptops, tablets, handheld) Experience with Broadcom VCF SAN and Nutanix AHV hyperconverged platforms. Experience with migration, automation, CICD, Scripting, Storage, Middleware, including Server, OS, Virtualization, and Container technologies. Experience with Network, Voice, Call Center and Network (data and voice) technologies Supplier management Infrastructure hardware support and engineering experience of Dell, HP, or Cisco technologies. Continuous improvement Incident management Knowledge of required technologies (incl 3rd party solutions) Problem Management / RCA Customer service oriented Adaptability and ability to introduce / manage change Drive conflict management in high pressure situations Performance / metrics-driven decision making

Preferred Job Qualifications:

Bachelor degree in relevant field (IT, Engineering) or equivalent career experience

ITSM/CMDB

application experience with ServiceNow Oral/written communication skills Microsoft Suite of products Broadcom VMware VCF and SRM experience Nutanix AHV, DR and Prism Central experience - 2 years Kubernetes and Ansible experience Aria operations experience Cisco UCS and Intersight Platform administration HPE OneView and Synergy platform administration Dell Open Manage Enterprise and iDRAC DevOps tools experience with GitHub, and other applications PowerShell and other scripting language experience

Migration Experience Compensation:

$61,500.00 - $136,100.00 Exact compensation may vary based on skills, experience, and location

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. To learn more about available benefits, please visit https://careers.hcsc.com/totalrewards