Technology Services Lead Charlotte, North Carolina;Jersey City, New Jersey; Plano, Texas

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• To proceed with your application, you must be at least 18 years of age.
• Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Charlotte/Technology-Services-Lead\_26033412)
• Bank of America employees are required to meet all
• posting eligibility requirements
• prior to applying for any new position.
• Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Charlotte/Technology-Services-Lead\_26033412)
• At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.

We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

• Position Summary:
• This job is responsible for managing the day-to-day activities and functions for the assigned team.

Key responsibilities include delegating work to team members, supervising work processes, providing informal leadership of sub teams or technology silos, managing on call and support schedules, and providing leadership, mentorship, and direction to team members. Job expectations include solving complex technical and analytical issues and effectively communicating results to senior management and Line of Business partners. Experienced PostgreSQL / CockroachDB Database Administrator with strong expertise in designing and managing highly scalable, distributed database systems. Proven ability to implement geo-distributed and hybrid clusters, replication, and performance tuning strategies, along with advanced troubleshooting and automation using Python and shell scripting. Adept at optimizing database performance, ensuring high availability, and supporting mission-critical applications in enterprise environments.

• Responsibilities:
• + Manages and prioritizes multiple tasks and assignments for the team including tracking tasks and tickets in system(s) of record, ensuring enterprise service level agreements are met, and participating in defect, incident, problem, and change review meetings and release activities + Provides point of escalation for team members, peers, and partner teams, and shares the leadership Point of Contact for triage of high priority incidents or consulting engagements + Performs all responsibilities of team members from applicable teams + Works with appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiatives + Participates and helps with resource interviews and onboarding processes + Performs access reviews, conducts compliance activities, and serves as a delegate for administrative processes + Creates the on call rotation schedule and ensures support for off hours, weekends, and release windows + Administer and maintain PostgreSQL / CockroachDB production environments, ensuring high availability, scalability, and reliability.

+ Design and implement PostgreSQL / CockroachDB clusters and replication, enabling horizontal scalability and fault tolerance.

+ Define efficient data models and schema designs aligned with application requirements and performance goals.

+ Optimize database performance through query tuning, indexing strategies, and execution plan analysis.

+ Monitor system performance and conduct capacity planning to support growing workloads.

+ Troubleshoot and resolve database performance issues, replication errors, and production incidents, ensuring minimal downtime. Manage backup, recovery, and disaster recovery processes to ensure data integrity and business continuity.

+ Implement and manage PostgreSQL / CockroachDB security controls, including authentication, authorization, and encryption.

+ Develop and maintain automation scripts using Python and Shell scripting to streamline database maintenance, backups, and monitoring.

+ Perform database upgrades, migrations, and cluster expansions with minimal impact on production systems.

• Required Qualifications
• + 8 years of job related experience required +

Databases:

PostgreSQL / CockroachDB +

Key Concepts:

Replication, Observability & AIOps, Clustering, Data Modeling +

Performance:

Query Optimization, Indexing, Capacity Planning, Tuning +

Automation:

Python, Shell Scripting +

Platform:

Linux/Unix +

Cloud:

PostgreSQL / CockroachDB Atlas on AWS, Azure, & GCP +

Other:

Backup & Recovery, Security, High Availability Architecture

• Desired Qualifications
• + Financial industry experience desired .
• Skills:
• + Collaboration + Influence + Production Support + Risk Management + Solution Design + Analytical Thinking + Architecture + Innovative Thinking + Result Orientation + Stakeholder Management + Adaptability + Automation + DevOps Practices + Project Management + Solution Delivery Process
• Shift:
• 1st shift (United States of America)
• Hours Per Week:
• 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws.

The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. View your "Know your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) " poster. View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason. Investment products offered through MLPF&S and insurance and annuity products offered through

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