A Platform Engineer is responsible for the development of platforms that support the needs and use cases of different engineering teams across the organization. Creates reusable tools and workflows to streamline operational needs and facilitate automation tasks, supporting scalability of DevOps practices.
Driving operational excellence through ServiceNow strategy, IT asset optimization, and enterprise discovery aligning technology, processes, and teams for measurable business outcomes.
Complete Description:
Weare seeking an experienced ServiceNow expert to lead the design, development, and operational ownership of our ServiceNow platform. This role is ideal for ahighly skilled technical professional who excels at solving complex challenges, driving automation, and ensuring the platform aligns with business objectivistic processes, and organizational best practices. The successful candidatewill partner closely with IT and business stakeholders to deliver efficient, secure, and scalable digital workflows. Key Responsibilities Platform Architecture &Administration Own configuration, maintenance, and optimization of ServiceNow core modules: Incident, Problem, Change, Request/Service Catalog, Knowledge, CMDB, Discovery, and Asset Management. Manage update sets, source control, environment strategy, and release deployments across Dev/Test/Prod. Oversee platform governance, enforce standards, and lead platform roadmap discussions. Custom Development &Automation Design and implement advanced workflows, custom applications, client/server scripts, and Flow Designer automations. Develop high quality, scalable scripts using JavaScript and Glide APIs. Extend platform capabilities through IntegrationHub and scripted
REST/SOAP
APIs. Integrations & Data Exchange Architect, build, and maintain secure integrations with enterprise systems (REST/SOAP, OAuth, MID Server). Support integrations with device management, identity, and infrastructure systems (e.g., Intune, Workspace ONE, vendor ticketing connectors). CMDB, Discovery & Asset Management Lead CMDB data modeling, reconciliation, normalization, and CI lifecycle improvements. Maintain and tune Discovery schedules, probes, patterns, and classification logic. Support SAM/HAM processes, job runs, and data quality initiatives. Platform Security &Compliance Implement and maintain RBAC, access controls, audit logging, and platform security standards. Ensure compliance with organizational and regulatory requirements. Upgrades, Reliability &Observability Plan and execute upgrades, patches, and hotfixes with minimal business disruption. Maintain Performance Analytics indicators, collections, and dashboards. Monitor platform health and proactively resolve performance issues. Documentation, Enablement& Leadership Produce technical design documents, runbooks, and admin/user guides. Mentor junior team members and provide SME level guidance to project and operations teams. Conduct training sessions for engineers, Service Desk, and business stakeholders. Required Qualifications 7+ years of hands on ServiceNow development and administration experience. Expert knowledge of ITIL based ITS processes. Advanced proficiency in JavaScript, GlideAPI, Flow Designer, IntegrationHub, and ServiceNow Studio. Strong background integrating ServiceNow withenterprise systems via
REST/SOAP
APIs. Proven experience leading platform levelinitiatives and technical decision making. Excellent analytical, debugging, and problem solvingskills. Preferred Qualifications ServiceNow CSA plus one or more CIScertifications (ITSM, ITOM, HRSD, SAM/HAM, or Discovery).
Experience with:
Service Operations Workspace CMDB/Discovery/Service Mapping Performance Analytics SAM/HAM job configuration and optimization Intune or Workspace ONE integrations Familiarity with Agile/Scrum methodologiesand CI/CD for ServiceNow. Experience in complex, distributed, or public sectorenvironments. Soft Skills Exceptional communication andpresentation skills. Ability to partner effectivelywith business leaders, engineers, and vendors. Strong organization andprioritization skills; capable of managing multiple initiatives simultaneously.
Required skills:
7+ years of hands on ServiceNow development and administration experience. Required 7 Years Expert knowledge of ITIL based ITSM processes. Required 7 Years Advanced proficiency in JavaScript, Glide API, Flow Designer, IntegrationHub, and ServiceNow Studio. Required 7 Years Strong background integrating ServiceNow with enterprise systems via
REST/SOAP
APIs. Required 7 Years Proven experience leading platform level initiatives and technical decision making. Required 7 Years Excellent analytical, debugging, and problem solving skills. Required 7 Years
