Principal Platform Engineer- Customer Communication Orchestration

Principal Platform Engineer- Customer Communication Orchestration Worldpay United States, Ohio, Cincinnati 8500 Governors Hill Drive (Show on map) May 05, 2026 Job Description Are you ready to unleash your full potential? We're looking for people who are passionate about payments to chart Worldpay's path to being the largest and most-loved payments company in the world. About the team Worldpay, LLC seeks Principal Platform Engineer- Customer Communication Orchestration in Cincinnati, OH to design and develop scalable, enterprise-grade applications using Java full stack technologies. What you will be doing The Principal Platform Engineer- Customer Communication Orchestration will architect and implement omnichannel communication solutions that integrate IVR, web, and cloud-based platforms to deliver seamless customer experiences across digital channels. Additionally, the role will: Build and maintain integration-frameworks for digital channels for outreach and develop and integrate RESTful and SOAP web services for both internal and external system communication.
Implement secure communication protocols, including TLS and MTLS, to ensure data integrity and compliance.
Utilize AWS services including EKS, MSK, and Snowflake for cloud-native application deployment and data warehousing.
Design and develop responsive user interfaces using Vue.js, JSP, HTML5, and Flex UI frameworks.
Manage and optimize relational and NoSQL databases, including Oracle, PostgreSQL, Cassandra, and Snowflake.
Collaborate with cross-functional teams in Agile environments to deliver high-quality software solutions and coordinate effectively with onsite and offshore development teams to ensure alignment on deliverables, timelines, and quality standards.
Work closely with enterprise solution architects, application security and compliance architects, and product managers to translate business requirements into technical specifications and system designs.
Monitor and troubleshoot production issues, including token expiration and system alerts, will be essential to ensure timely resolution and minimal service disruption. Requirements Bachelor's degree or foreign equivalent in Information Technology Systems, Applied Computer Science, Computer Science, Mechanical Engineering or related field and ten (10) years of progressively responsible experience in the job offered or a related occupation: Designing and implementing RESTful and SOAP APIs using Java, Python, and utilizing tools including Postman, Bruno, and Swagger for testing and API documentation. Design and implementing solutions in Web and Front-End technologies including JavaScript, HTML, CSS, Ajax, and JQuery. Building and implementing database frameworks using Cassandra, Postgres, MySQL, DB2, and Oracle database technologies. Working in Agile Project management methodology. Developing applications supporting financial technology organizations, using IBM WebSphere and Apache Tomcat and AWS cloud technologies. Developing robust applications using technology frameworks including Spring, Vue.js, Spring Boot, Hibernate, and Struts. Telecommuting and/or working from home may be permissible pursuant to company policy. When not telecommuting, must report to work site. What we offer you A competitive salary and benefits
A variety of career development tools, resources and opportunities
The chance to work on some of the most challenging, relevant issues in the payment industry
Time to support charities and give back in your community EEOC Statement Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here. If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.