IT Technician/Systems Engineer

IT Technician/Systems Engineer Compass Computer Group Inc Twinsburg, OH Job Details Full-time $50,000 - $70,000 a year Benefits Health insurance Dental insurance 401(k) Paid time off Professional development assistance Retirement plan Qualifications Network hardware support Hardware maintenance Microsoft Exchange Software installation Network infrastructure Driver's License Computer hardware VMware Windows Server administration Desktop administration Associate's degree Information Technology Full Job Description We specialize in Managed IT Services and Cybersecurity, including ZeroTrust Security Protection Compass Computer Group, Inc., headquartered in Twinsburg, OH, has been providing comprehensive IT Services, Products, and Support Solutions since 1996. For over 28 years we have delivered on Managed Service Agreements, Microsoft Products, Hardware/Software Support, Hyper-V and VMWare Systems, and 24x7x365 Monitoring Services. Compass has a long history of supporting Manufacturing and Healthcare businesses in Northeast Ohio with a wide range of services, including Server and Workstation Support, Network Design, VOIP Phone Solutions, Business Continuity Data Protection, Licensing, Equipment Installation and Support. Our commitment to reliable IT infrastructure ensures optimized operations with less downtime for clients across various industries.

Role Description:

This is a full-time IT Support Specialist service role located in Twinsburg, Ohio. In this role, you will provide technical support and troubleshooting for hardware, software, and network-related issues. Responsibilities include assisting with Server and Desktop computer setups and ongoing maintenance, managing help desk inquiries, and delivering efficient IT solutions to ensure reliable day-to-day operations. You will work directly with clients and collaborate with teammates to identify and resolve technical challenges effectively. Qualifications Technical Support and Troubleshooting skills to identify and resolve hardware and software issues Knowledge of Server software including VMware and Hyper-V Computer systems with proficiency in managing setups, repairs, and maintenance Experienced in providing IT Solutions and Support in a timely fashion Strong working knowledge of Microsoft 365 administration, including Entra, Exchange and Purview. CMMC Compliance experience preferred. Strong communication and problem-solving skills with the ability to manage tasks independently Familiarity with network configurations and data backups is a plus Experience with an MSP or using a PSA preferred Associate's Degree in Information Technology or a related field, or equivalent professional experience Related Microsoft Certifications preferred

Job Type:

Full-time Pay:

$50,000.00 - $70,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Professional development assistance Retirement plan Application Question(s): What is your experience with CMMC compliance?

Experience:

Server:

3 years (Required)

Networking:

3 years (Required) Microsoft 365 administration: 3 years (Required)

License/Certification:

Driver's License (Required)

Work Location:

In person