Systems Engineer

GENERAL DESCRIPTION

The System Engineer plays a critical role in executing day-to-day support and operations for on-premise and cloud-based server compute, storage and related services and applications. The role supports the build-out of our existing server and storage infrastructure and troubleshoots problems as they arise. The engineer completes mission critical tasks.

EXPERIENCE, SKILLS, TRAINING, AND/OR EDUCATION REQUIRED

Bachelor's degree or equivalent combination of education and experience in Computer Science, Engineering, Systems Management, or a related field. Network+, Security+, Cloud, ITIL, Microsoft Server, Microsoft Azure, certifications preferred but not required. 3-5 years of recent experience in supporting an environment comprised of on-premise and cloud-based server compute and storage. Experience in or knowledge of some of the following technology areas: Windows operating systems Storage area network technologies Virtualization technology (VMware) Backup and recovery concepts and technologies Server hardware installation, network cabling, racking, electrical Supporting and managing Office365, Microsoft365 (365 Services), Azure, Exchange Online, Active Directory (including Entra ID), group policy and Entra ID SSO integration Data center facilities operations (UPS, backup generator) Networking standards and concepts (zones, DMZ, LAN\WAN\DNS\DHCP\remote access, cabling, understanding the OSI model and how to approach troubleshooting in the 7 layers, understanding layer 2 and layer 3 networking concepts) Security controls such as network segmentation, MFA, eMail filters, endpoint anti-malware, endpoint detect and respond (EDR), etc Creating and modifying scripts with modern tools such as PowerShell. Exposure to Linux-based systems and OS Working experience with, but not limited to, the following process areas: incident management, problem management, change management, patching, asset management, systems monitoring.

OTHER SKILLS AND ABILITIES

Organizational skills Outstanding verbal and written communication skills, with the ability to translate technical details into business language and relate technical concepts to a business impact. Problem-solving skills for networks, applications, and business processes with ability to identify root cause issues. Exhibits accountability and accepts responsibility and consequences for work performance and conduct. Demonstrated customer service orientation. Intellectual curiosity supported by strong listening and needs assessment skills; ability to identify root issues versus symptoms.

REPORTING RELATIONSHIPS

The Systems Engineer operates as part of the dynamic infrastructure team under the Director Infrastructure and Cybersecurity. The Systems Engineer has responsibility for the on-premises and cloud-based server compute and storage and related services, applications, and processes across the 11 companies that constitute High.

ESSENTIAL JOB FUNCTIONS

Fundamental job requirements which an individual must be able to perform in order to accomplish the basic duties of the job: Collaborate with the Client Computing, Network, Cybersecurity, Enterprise Solutions, and Business Intelligence teams regarding server compute and storage related architectures and solutions. Assist in requirements gathering, design, implementation, and enhancement of server compute and storage related solutions. Oversee server compute and storage related operations including monitoring and management related tools. Document and maintain standards, policies, procedures to ensure optimal daily operations are maintained. Support the daily operation of the server compute and storage (on-premise and cloud-based). Support day-to-day operations functions, including but not limited to: Installing and upgrading hardware Installing, patching and upgrading server operating systems Establishing and deploying Windows Server images Installing, updating, expanding storage area networks and backup pools Implementing, configuring and supporting file sharing services (Windows File Shares, Azure Files and Blob storage, etc.) Maintaining backup and recovery systems and ensuring backups occur successfully. Monitoring performance of systems Applying security patches and updates Troubleshooting and performing root cause analysis Writing custom scripts to increase automation and reduce the need for human intervention Integrating on-premises and cloud-based servers and infrastructure Tracking assets as they are deployed and report progress of deployments and upgrades Creating and deploying Group Policy Configuring Windows Domain Services (DNS, etc.) Support the infrastructure to maintain uninterrupted services. Support workflow, product rollouts, and schedules to meet SLA agreements with Business Units. Make recommendations on hardware and software standards. Support the resolution of coworkers' technology issues. Provide 24x7x365 response and support after hours for critical IT incidents when designated on-call. Periodically work off hours (nights and weekends) to complete planned operations or project work.

MARGINAL JOB FUNCTIONS

Duties performed by the job which are not critical to the successful completion of the essential job functions: Perform other duties and assignments as required by Director Infrastructure & Cybersecurity.