Engineer - Technology

Triage Engineer Must Have Technical/Functional Skills 1. 10+ years of experience in Production Support / Triage, with several years in a lead or managerial role overseeing L2/L3 teams. 2. Proven expertise managing major incidents (P1/P2), acting as Incident Commander, and driving timely resolution across multiple teams. 3. Strong technical background in Java, Scala, Python, SQL, Big Data, and AWS, enabling effective guidance and decision-making during incidents. 4. Deep understanding of data platforms and large-scale systems, including Hadoop, Spark, Kafka, Hive, Presto, and AWS-based architectures. 5. Experience establishing and enforcing incident management processes, escalation models, SLAs, and on-call rotations. 6. Strong experience reviewing and approving Root Cause Analysis (RCA) documents and ensuring corrective and preventive actions are implemented. 7. Ability to identify recurring issues and drive long-term stability initiatives, automation, and framework reuse. 8. Experience collaborating with Engineering, DevOps, QA, and Business stakeholders to improve production readiness and release quality. 9. Strong analytical and decision-making skills, especially under high-pressure, business-critical situations. 10. Proven ability to mentor engineers, build high-performing teams, and improve triage maturity. 11. Experience working in Agile/Scaled Agile environments, aligning support operations with development roadmaps. 12. Excellent executive-level communication skills, capable of translating technical issues into clear business impact summaries. Roles & Responsibilities In this role you will:

• Bachelor's Degree is required.
• Skills in navigating a large organization in order to accomplish results required.
• Ability to initiate and follow through on complex projects of both short
• and long-term duration required.
• Excellent organizational and time management skills required.
• Excellent analytical and problem-solving skills required.
• Works independently, assumes responsibility for job development and training, researches and resolves questions and problems, requests supervisor input and keeps supervisor informed required.
• Participate on interdepartmental teams to support organizational goals
• Perform other related duties and tasks as assigned
• Punctual, regular, and consistent attendance
• Experience in teleconferencing and presenting over web-based tools
• Excellent Verbal and written communication
• Knowledge of Telecom domain
• a plus
• Knowledge of OSS processes like Activation, Provisioning in Telecom
• a plus
• Knowledge of MSO Billing systems
• a plus
• Knowledge of Ticketing systems, and IVRs
• a plus
• Knowledge of Inventory systems
• a plus
• Knowledge of EMS and NMS data sets/bac kend
• a plus Education Minimum Degree with

IT Skills Salary Range:

$100000

• $110000 a year #LI-JH1