AVP Systems Engineer IV (Hybrid)

at The Bancorp Bank, N.A. in Wilmington, Delaware, United States Job Description AVP Systems Engineer IV (Hybrid) Job Location US-DE-Wilmington Type Full Time Overview The AVP Systems Engineer IV is a senior technical expert in complex enterprise technologies, responsible for designing, implementing, and supporting infrastructure solutions across on-premises and cloud environments. This role manages and maintains core infrastructure platforms, ensuring their availability, security, and performance in support of business operations. Serves as a subject matter expert and technical escalation point for complex systems and issues. Responsibilities Architects, designs, and delivers scalable infrastructure solutions across on-premises and cloud environments. Leads implementation efforts for strategic initiatives, ensuring alignment with Bank standards, business objectives, and project timelines. Partner with cross-functional teams to support solution delivery and integration. Serves as a subject matter expert for advanced infrastructure technologies. Provides technical guidance and supports design and integration of enterprise solutions, ensuring alignment with enterprise architecture and standards. Manages, supports, and maintains core infrastructure platforms, including identity and authentication services, directory services, computer storage, and virtualization platforms, messaging and collaboration platforms, and related technologies. Monitors, analyzes, and optimizes performance across infrastructure platforms. Partners with development teams to support DevOps practices, including CI/CD pipelines, deployment automation, and application hosting (e.g., Octopus Deploy, IIS). Ensures reliable and consistent application delivery. Develops and implements automation solutions using PowerShell and other scripting languages to improve operational efficiency and consistency. Drives continuous improvement through process optimization, tooling enhancements, and evaluation of emerging technologies, including AI-enabled capabilities. Defines, implements, and maintains infrastructure security standards, including system hardening and risk mitigation. Collaborates with Cybersecurity to ensure alignment with CIS and NIST frameworks. Develops and maintains technical documentation, including architecture diagrams, standards, and standard operating procedures (SOPs). Leads the design, testing, and execution of business continuity and disaster recovery strategies for infrastructure systems. Acts as a technical escalation point for complex incidents and outages. Leads diagnosis and resolution efforts in accordance with SLAs. Mentors junior team members, providing technical direction and guidance, and reinforcing infrastructure standards and best practices. Complies with federal, state, and local laws and regulations relating to systems, documentation, policies, and practices. Performs other duties as assigned. Qualifications Undergraduate degree in a related field or an equivalent combination of education and experience. 7 years of technical position experience supporting server environments. Strong experience with identity and authentication platforms, cloud infrastructure, and DevOps practices Demonstrated experience with core technologies including Active Directory, AWS and Azure, Windows Server, VMware, Microsoft 365, and enterprise compute and storage platforms across on-premises and cloud environments (e.g., Cisco UCS, Amazon EC2) Industry standard certifications (e.g., AWS, Microsoft Azure, VMware, or security-related certifications) Excellent verbal, written, and interpersonal communication skills. A team player, able to work effectively in a team, multi-tasking environment. Ability to prioritize and organize work (includes advising managers on technical work plans). Position requires a flexible schedule. Off-hours support required, using a rotating on-call schedule. Position is required to travel (