• Description
• This role is an essential member of Enterprise Architecture and Governance within Global Technology at Willis Towers Watson reporting directly to the Chief Architect.

The role is crucial for designing and developing the overall architecture — including governance, processes, and tools — that align WTW's services with its business goals, and for maintaining a trusted, single source of truth for WTW's application landscape. This role serves as a strategic bridge between business leadership, technical implementation teams and Enterprise Technology. The focus areas for the role include strategy, architecture and governance working with ITSM architects, application teams and process owners. This is a remote role open to anywhere in the United States. This Enterprise Architect is responsible for designing, implementing, and maintaining WTW's governance strategy covering Application Portfolio, CMDB and associated frameworks, with direct ownership of the Governance, Application Inventory, Application Registry as the authoritative sources of application and configuration data. This role ensures ITSM and architecture processes align with business objectives, comply with industry standards, and support continuous service improvement. The Architect acts as a strategic advisor and process owner, driving governance, data integrity, automation, and operational excellence across IT services.

• The Role
• _Framework Design & Governance_
• + Establish and implement governance models, review cycles, and compliance mechanisms for application inventory supporting ITSM processes. + Partnering with ITSM architects to define and maintain ITSM architecture based on ITIL and organizational standards.
• _Application Inventory & Application Registry_
• + Own and maintain the Application Inventory and Application Registry as the single source of truth for all applications across the organization. + Ensure every application is documented with accurate metadata, ownership, business criticality, and lifecycle status. + Identify and remediate redundant, duplicate, or shadow applications through ongoing inventory analysis.
• _CMDB & Process Ownership_
• + Drive strategy and reconciliation between the Application Registry, external systems, and CMDB so application-to-infrastructure relationships and dependencies are accurate and current.

+ Partners with key ITSM process owners and architects providing architecture strategies, governance, and oversight where appropriate across ITSM processes and ensure consistency and maturity across all ITSM practices, through partnerships with SACM team. + Ensure CMDB integration adheres to frameworks such as CSDM and supports downstream ITSM tooling.

• _Architectural Governance_
• + Lead Architectural Governance processes, including chairing architecture review boards, defining review criteria, and issuing architectural decisions or exceptions. + Develop and maintain enterprise architecture standards, patterns, and reference architectures that guide application design and technology selection.
• _Documentation & Compliance_
• + Maintain process and architecture documentation, version control, and audit trails. + Conduct regular audits of application, CMDB, and governance data and implement corrective actions.
• _Tooling & Automation_
• + Drive adoption and optimization of ITSM and application portfolio management tools (e.g., ServiceNow). + Identify opportunities to automate inventory, CMDB reconciliation, and governance reporting.
• _Continuous Improvement_
• + Identify and implement process improvements based on KPIs, data quality metrics, and operational feedback.
• _Stakeholder Engagement_
• + Collaborate with application owners, infrastructure, security, IT leadership, and governance forums to validate data accuracy and drive adoption of governance processes. + Communicate changes and provide training to impacted teams.
• Key Performance Indicators
• + Accuracy and completeness of the Application Inventory, Application Registry, and CMDB.

+ Architectural governance compliance and continuous improvement initiatives delivered. + Measure completeness of architecture inventory, adherence to architectural standards, and architecture reviews. + Reduction in tech debt and duplication/shadow apps. + Support and partner as appropriate with ITSM team related to ITSM KPIs

• Qualifications
• The Qualifications

• Education:

• Bachelor's degree in IT, Computer Science, or related field.

• Experience:

• + 3 years in an Enterprise Architecture position driving strategy and governance or equivalent enterprise/solution architecture role.

+ Proven experience leading governance boards or review processes with cross-functional stakeholders. + Proven experience with the ITIL framework, ITSM tool implementation, and managing application portfolio, CMDB data and data integrations. + Minimum 7 years in an Enterprise IT Service Management organization. + Hands-on experience with CMDB and ITSM platforms (e.g., ServiceNow or equivalent) and application portfolio management tools.

• Preferred Certifications /

Expertise:

• + TOGAF, ITSM platform, ServiceNow or equivalent preferred. + ITIL Expert or Managing Professional certification is a plus.

• Technical Skills:

• + Enterprise Architecture frameworks (e.g., TOGAF). + Proven experience leading governance, compliance, and audit practices. + Strong understanding of ITIL processes, CMDB, and automation strategies.

• Soft Skills:

• + Exceptional communication and stakeholder management skills, with the ability to drive awareness, education, and adoption across diverse business units.

+ Strong understanding of WTW technologies, applications, and their uses. + Demonstrated ability to define requirements, prioritize needs, and collaborate with business and technology teams to deliver. + Experience leading governance processes, shaping implementation, and aligning initiatives with enterprise strategy and stakeholder priorities. + Ability to influence without direct authority.

• Note:

• Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
• Compensation and Benefits
• Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation.

Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).

• Compensation
• The base salary compensation range being offered for this role is $150,000.00-$225,000.00 USD annually. This role is also eligible for an annual short-term incentive bonus.
• Company Benefits
• WTW provides a competitive benefit package which includes the following (eligibility requirements apply): +

•

Health and Welfare Benefits:

Mental health/emotional wellbeing (including Employee Assistance Program), medical (including prescription drug coverage and fertility benefits), dental, vision, Health Savings Account, Commuter Accounts, Health Care and Dependent Care Flexible Spending Accounts, company-paid life insurance, supplemental life insurance, AD&D, group accident, group critical illness, group legal, identify theft protection, wellbeing program, adoption assistance, surrogacy assistance, auto/home insurance, pet insurance and other work/life resources

• + •

Leave Benefits:

Paid holidays, annual paid time off (includes state/local paid leave where required), company-paid disability (short-term and long-term disability), other leaves (e.g., bereavement, FMLA, ADA, jury duty, military leave, and Parental and Adoption Leave),

• Paid Time Off
• (only included for Washington roles)
• + •

Retirement Benefits:

Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans' eligibility requirements.

• Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records. This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.
• EOE, including disability/vets

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