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ConfigUSA
Genesys Cloud Architect
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Job Description
Genesys Cloud Architect at ConfigUSA Genesys Cloud Architect at ConfigUSA in Homestead, Pennsylvania Posted in 1 day ago.
Type:
full-time
Project:
Genesys Cloud Migration _ Remote -
EST Primary Role:
Genesys Cloud Architect / Senior Genesys Cloud Developer This is a hands-on Genesys Cloud migration and integration role , not a high-level architecture-only position. The consultant needs to gather requirements and design, develop, deploy, document, integrate, and troubleshoot Genesys Cloud voice/contact-center solutions. The biggest differentiator is the combination of Genesys Cloud
+ Salesforce integration
+ CTI
+ WFM
+ Analytics .| Core responsibilities: Gather business/technical requirements. Design, develop and deploy voice solutions in Genesys Cloud . Design/document call flows . Integrate Salesforce with Genesys Cloud. Enable call-to-case and email-to-case functionality. Develop custom APIs supporting Salesforce integration. Troubleshoot complex Genesys/Salesforce integration issues. Deliver within aggressive project timelines.