IT Systems Engineer Full-Time | 100% Onsite | Enhanced Networks, Inc. About Enhanced Networks Enhanced Networks, Inc. is an established IT consulting and managed services firm specializing in the design, implementation, security, and lifecycle management of modern technology solutions. We support local government agencies and businesses throughout the region. Our work extends beyond traditional help desk support. We manage complete technology environments—from desktops, mobile devices and Microsoft 365 to servers, networks, security, cloud services, and infrastructure projects. We take tremendous pride in our reputation and our work. We're looking for someone who shares that pride, takes ownership, continues learning, and wants to be part of a team that holds itself to a high standard. The Position We're looking for an experienced, well-rounded IT Systems Engineer with a strong foundation in Microsoft technologies who is equally comfortable troubleshooting an end-user problem, administering a server, supporting mobile devices, configuring network infrastructure, or working directly with a client. This is a 100% onsite position and does not include a work-from-home option. Depending on client assignments and project needs, team members may work at Enhanced Networks or be assigned onsite at client locations 1-5 days per week . Local travel between client locations is a regular part of the position. Our ticketing and service management platform is at the center of how we operate. It isn't simply a help desk queue—it is the primary system our team uses to organize, prioritize, document, communicate, and manage work. Every team member is expected to actively manage their queue throughout the day and take ownership of assigned work through completion. What You'll Do

• Support and troubleshoot Microsoft Windows desktop and server operating systems, including Windows 10/11 and Windows Server.
• Administer Active Directory, Group Policy, DNS, DHCP, file services, permissions, and related Microsoft infrastructure.
• Administer and troubleshoot Microsoft 365, Exchange Online, OneDrive, SharePoint, Entra ID, MFA, identity, and hybrid environments.
• Support Apple iPhone/iPad and Android devices, including MDM enrollment, configuration, security, applications, authentication, Wi-Fi, and VPN.
• Deploy and maintain Microsoft Hyper-V environments and Dell/HP server and workstation hardware.
• Configure and troubleshoot firewalls, switches, VLANs, routing, VPNs, wired/wireless networks, and secure remote access.
• Support and implement cybersecurity, endpoint protection, MFA, and related security technologies.
• Troubleshoot complex issues across endpoints, servers, cloud services, identity, mobile devices, applications, and networks.
• Plan and execute client projects from design through implementation and documentation.
• Work directly with client leadership, employees, vendors, and our internal technical team.
• Maintain accurate tickets, time entries, technical notes, client communications, documentation, and SOPs.
• Utilize RMM, remote-support, scripting, and automation tools to improve efficiency and reliability.
• Participate in a rotating after-hours on-call schedule.

What We're Looking For We value depth and breadth of experience more than a specific number of years . Previous MSP or IT consulting experience is strongly preferred.

The ideal candidate will have:

• Extensive hands-on knowledge of Microsoft Windows desktop and server operating systems.
• Strong Windows Server, Active Directory, Group Policy, DNS, DHCP, and Microsoft 365 administration skills.
• Experience with Microsoft Entra ID, identity, MFA, and hybrid Microsoft environments.
• Experience supporting Apple iOS/iPadOS and Android devices in business environments.
• Hands-on experience with Mobile Device Management (MDM).
• Strong networking fundamentals including TCP/IP, VLANs, switching, routing, NAT, VPNs, and wireless networking.
• Experience with firewalls, switches, Hyper-V, servers, workstations, and endpoint technologies.
• Experience with ticketing/PSA, RMM, remote-support, and documentation platforms.
• Strong troubleshooting skills and the ability to independently work a problem through to resolution.
• Excellent organization, documentation, communication, and follow-through.
• Professional written and verbal communication skills and the ability to work directly with client decision-makers.

Microsoft, Cisco Meraki, Aruba, and other relevant certifications are highly desirable. Scripting/automation and telecommunications experience are a plus. What Matters to Us Technical ability is important, but so is how you work. We're looking for someone who takes ownership, manages their workload, documents their work, communicates effectively, knows when to ask for help, and takes pride in doing things correctly. You must also be comfortable working independently onsite within our clients' environments while representing Enhanced Networks professionally. Position Requirements

• This position is 100% onsite; work from home is not available.
• Valid driver's license and reliable vehicle for regular local travel.
• Ability to work at Enhanced Networks and assigned client locations as required.
• Ability to lift up to 50 lbs. for hardware and infrastructure deployments.
• Participation in a rotating after-hours on-call schedule; company mobile device provided.
• Valid Illinois PERC (Permanent Employee Registration Card).
• Ability to successfully complete required background screening, including applicable PD Live Scan requirements. Compensation & Benefits Enhanced Networks offers:
• Competitive salary
• Mileage reimbursement.
• Health and dental insurance
• Professional training and development
• Access to modern enterprise IT tools and technologies After 90 days of successful employment and training:
• 2 weeks paid time off
• 5 sick days

SIMPLE IRA

with 3% company match Join Enhanced Networks If you're an experienced IT professional who enjoys variety, solving difficult problems, working directly with clients, and taking ownership of technology from the desktop to the server room and cloud, we'd like to hear from you.

Job Type:

Full-time Enhanced Networks, Inc. is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.

Pay:

From $60,000.00 per year

Benefits:

401(k) matching Dental insurance Paid time off Retirement plan

Work Location:

In person