Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists. As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

Role Overview:

The L2+ Onboarding Agent (Transit) is a critical role dedicated to scaling our transit partner onboarding capabilities, directly supporting our 2026 partner roadmap. The primary focus of this position is to drive the transition from experimental and manual workflows toward standardized, highly automated processes. By maturing these repeatable workflows, the agent will enable the team to re-allocate bandwidth toward strategic incubation projects and hub onboarding.

Responsibilities:

Agency Onboarding Process Definition:

Transform current "loosely organized" g3doc processes into a verified, reliable, and scalable onboarding documentation suite. You will collaborate closely with Partner Eng to stabilize 1:1 onboarding steps and improve pre-submit test pass rates, ensuring that experimental workflows are moved into production G3 directories with proper tests and reviews.

Partner Project Management:

Serve as the primary point of contact for partners, coordinating integration timelines and managing tracking issues through Buganizer. You will act as the bridge between external partners and internal Engineering/PSE teams, facilitating partner education on data requirements and basic troubleshooting while forwarding advanced setup requests to technical specialists.

Continuous Improvement:

Identify bottlenecks within the current onboarding pipeline and propose workflow optimizations. Your goal is to reduce Time to Resolution (TTR) and improve Partner Satisfaction metrics by implementing more efficient tracking and communication models. This is a Hybrid role in San Jose, CA