A Windows Engineer oversees problem resolution, administration, and management of Windows server and applications for a business. May provide support to users, including in data centers or Cloud environments. Installs, modifies, removes and analyzes networking hardware and software on computer system. Participates in network design.
Posted By
Suresh Dakshinamoorthy
Modified By
Suresh Dakshinamoorthy Person Details
Suresh Dakshinamoorthy End User & Desktop Engineer
(Bartlett, TN, 38134) | 07/25/26
Easy Job Description
Job Summary
We are looking for an experienced End User & Desktop Engineer to support and manage enterprise desktop infrastructure and end-userputing environments. The ideal candidate will have strong expertise in Windows desktop engineering, Active Directory administration, endpoint management, and desktop support operations. This rolebines hands-on technical responsibilities with team leadership to ensure reliable, secure, and efficient end-user services across both modern and legacy Windows environments.
Key Responsibilities
Lead and coordinate the daily activities of the desktop support and endpoint engineering teams.
Provide technical guidance, mentoring, and support to desktop support engineers.
Administer and maintain Active Directory, Group Policies (GPOs), Organizational Units (OUs), and Identity & Access Management (IAM).
Manage the deployment, configuration, maintenance, and lifecycle of Windows desktop and laptop devices.
Support enterprise environments running Windows 11, Windows 10, and legacy Windows XP/7 systems.
Utilize Microsoft Intune, SCCM, or MECM to deploy operating systems, applications, updates, and security patches.
Act as the Tier-3 escalation point forplex desktop, hardware, software, and endpoint issues.
Ensure endpoint security,pliance, and patch management across the enterprise.
Maintain isolated legacy Windows XP environments while supporting migration initiatives to modern platforms.
Collaborate with infrastructure, networking, and security teams to improve desktop services and user experience.
Document technical procedures, standards, and support processes.
Required Qualifications
5+ years of experience in Desktop Support, End User Computing, or Endpoint Engineering.
2+ years of experience leading or mentoring desktop support teams.
Strong hands-on experience with:
Active Directory
Group Policy (GPO)
Organizational Units (OU)
Identity & Access Management (IAM)
Experience supporting Windows 11, Windows 10, and legacy Windows XP/7 environments.
Experience with endpoint management platforms such as:
Microsoft Intune
SCCM / MECM
Strong troubleshooting skills for desktop hardware, operating systems, ers, peripherals, and enterprise applications.
Experience with software deployment, patch management, and endpoint security.
Excellentmunication, customer service, and problem-solving skills.
Preferred Qualifications
Experience with Microsoft 365 administration.
Knowledge of endpoint security andpliance best practices.
Experience planning and executing Windows migration projects.
Familiarity with PowerShell scripting and desktop automation.
IT certifications such as Microsoft Certified, ITIL, or CompTIA are a plus
