We are seeking a Systems Engineer to join our professional services team located in Arlington, Virginia, 22201, United States. In this role, you will be involved in a variety of tasks including independent projects to enhance or rectify issues within our IT infrastructure, daily management of servers and networks, and collaboration with the IT Help Desk to ensure superior customer service.

Responsibilities:

• Execute independent projects to augment functionality or resolve problems within the IT infrastructure
• Participate in the daily management, monitoring, and maintenance of servers, networks, and other infrastructure technology
• Collaborate with the IT Help Desk and its team members to ensure the highest degree of customer service
• Regularly report to IT Management on network performance, incident trends, projects, problems, and activities
• Act as the Problem Owner for IT system faults, including issue identification, coordination of staff, and vendors to assist in problem resolution
• Create departmental and team procedures, installation documentation, and work instructions as needed
• Perform monthly patching of Windows servers and laptops
• Assist other technicians and IT team members with installation, configuration, maintenance, and troubleshooting problems
• Monitor and report on daily system backups
• Assist in managing the user environment, actively monitoring corporate servers and applications
• Work as needed on IT projects to ensure customer needs are met in a courteous and professional manner.

This role offers a contract to hire employment opportunity.