Production Support Analyst

Title:

Production Support Analyst Address:

South Jordan, UT Duration:

3 Years Contract ( Contract to Hire) As Production Support Analyst, your responsibilities will include, but not be limited to:

• Monitoring for and resolving issues across the entire tech stack: hardware, software, application and network.

A majority of your time will be devoted to production support activities. Working closely with engineering/development teams to address repetitive issues, reduce operational effort and the likelihood of future service disruptions. Partnering with business users and other technology teams to manage significant events such as business continuity/disaster recovery tests, IPOs, stock splits, and major infrastructure changes. Defining and refining standard operating procedures for everything from monitoring to troubleshooting complex code and infrastructure issues. Identifying and driving opportunities to improve platform supportability through automation. Advocating for reliability priorities in application design reviews and operational readiness exercises for new and existing services. Participating in weekend and off hours on-call rotation. Collaborating and striving to understand business users? needs and problems. Qualifications External What skills and experience do I need? You should apply if you have at least a Bachelors degree in Computer Science or other technical discipline(s), plus hands-on experience with any combination of the following:

• 3-5+ years practical experience in production systems support or application development
• Hands on experience managing systems in a large scale distributed Unix/Linux environment is essential
• Effective communicator who is comfortable speaking in front of both internal/external groups as well as business clients
• Demonstrated ability to troubleshoot problems and debug to conclusively identify root causes
• Knowledge of ITIL Principles. ITIL certification is a plus
• Knowledge of Unix/Linux operating system level concepts such as processes, memory allocation, and networking, with an understanding of how applications are affected by these, and ability to debug and troubleshoot accordingly
• Automation-related experience is particularly valued, using scripting languages such as Python, bash, Perl, and/or Ruby. Higher-level compiled languages such as C++, C#, JAVA, Scala, and Go are a big plus
• Working ability to interact with message transport platforms and protocols (MQ, CPS, XML, FIX) and distributed database technologies (DB2, Sybase, Mongo, GreenPlum, Postgres, KDB)
• Autosys scheduling and batch processing concepts
• Experience with source code and binary repositories, build tools, and CI/CD (Git, Artifactory, Jenkins, Docker) etc and data streaming technologies like Spark, Kafka etc
• Hands on experience on enterprise tools set such as Grafana, Splunk, Dynatrace, AppDynamics, etc
• Awareness of, and ability to reason through modern software & systems architectures, including load-balancing, queueing, caching, distributed systems failure modes generally, micro services, etc.