Job Description Our Platform Operations team plays a pivotal role in operating and governing robust cloud infrastructure and platform services that support SAP products within a FedRAMP-authorized, federally secure environment. We are an operations-first organization, prioritizing platform reliability, security, and compliance in everything we do. Our engineers collaborate closely with internal product and security teams to ensure services remain available, current, and aligned to federal standards. We are looking for a highly detail-oriented senior engineer who can bridge platform operations and service ownership — someone with deep SAP Business Technology Platform (BTP) expertise who can lead, govern, and drive operational excellence across the full BTP service landscape.

Service Ownership & Platform GovernanceOwn end-to-end operational accountability for all BTP services across all landscapes within the FedRAMP-authorized landscape.

Serve as the lead service owner for the entire BTP portfolio — the single point of accountability for service availability, integrity, performance, and compliance.

Maintain a comprehensive, current understanding of all provisioned BTP services, subaccounts, directories, entitlements, and global account configurations.

Define and enforce operational standards, configuration baselines, change control procedures, and governance policies aligned to federal security requirements.

Serve as the primary escalation point for all platform incidents, conducting root cause analysis, coordinating remediation, and driving permanent corrective actions.

Service Availability & Operational ContinuityOwn and manage service availability SLAs across all BTP-hosted services, proactively identifying risks and implementing mitigations before business impact occurs.

Establish and maintain monitoring, alerting, and observability frameworks covering all BTP services — including uptime, performance, integration throughput, and error rate tracking using approved tooling within the federal environment.

Develop, maintain, and regularly test business continuity and disaster recovery (BC/DR) runbooks for all critical BTP services.

Lead incident response for platform-level outages or degradations — coordinating triage, communication, and resolution across internal teams and SAP support.

Upgrades, Patching & Lifecycle ManagementOwn the upgrade and patch lifecycle for all BTP services and products — planning, coordinating, testing, and executing upgrades in alignment with SAP release schedules and federal change control requirements.

Coordinate with SAP to validate the applicability of patches and updates within the FedRAMP-authorized environment, ensuring no unauthorized components are introduced.

Manage pre-production validation and regression testing processes for all upgrades prior to production deployment.

Proactively monitor SAP Security Patch Day advisories and BTP release notes — assessing and prioritizing remediation actions based on risk and compliance obligations.

Platform Extensions OperationsOperate and maintain all deployed platform extensions — ensuring they remain available, secure, and aligned with the approved configuration baseline.

Manage the operational lifecycle of extensions including configuration updates, access control reviews, monitoring, and compliance validations.

Coordinate with owning teams for extension changes, ensuring all modifications follow change management processes and receive appropriate security review.

Monitor extension performance and availability, escalating anomalies and coordinating resolution to minimize disruption to business processes.

Collaboration & Stakeholder LeadershipAct as the internal platform subject matter expert and operational authority — writing runbooks, maintaining operational documentation, and enabling other teams on platform capabilities and constraints.

Collaborate with Enterprise Architecture, Security (ISSO), Compliance, and Business teams to ensure platform operations align with organizational and regulatory requirements.

Represent the platform in change advisory boards (CAB), incident review processes, and operational governance forums.

Provide regular operational status reporting to leadership including service health, open risks, upcoming upgrades, and compliance posture.

Mentor and guide junior platform engineers in platform operations, federal compliance requirements, and operational best practices.

Operate in a security-first mindset, performing all responsibilities with security, availability, and compliance in mind. Skills and Requirements

• 8+ years of experience in DevOps or Site Reliability experience
• Experience deploying and operating in a Kubernetes-based environment
• Expertise with Git
• Strong background as a Backend SRE / Platform Engineer supporting large-scale distributed systems
• Experience with Kubernetes administration, containerized workloads, and cloud-native architectures
• Experience working in or supporting a HANA cloud environment
• Experience with HANA Cloud identity and security: XSUAA, IAS, OAuth, SAML, role collections
• Experience with upgrades, patching, and enterprise ITSM/change management
• SAP BTP experience
• Experience with FedRAMP or federal cloud security and compliance We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.