Type:

full-time

Job Description:

Position Overview A growing organization is seeking a technology professional to support a large-scale workforce technology transformation initiative. This individual will play a key role in preparing employees for next-generation workplace tools, modern authentication methods, and updated endpoint technologies while delivering a seamless user experience throughout the transition. This role is ideal for someone who enjoys combining technical deployment work with a high level of customer interaction and support. Key Initiatives Enterprise workstation replacement and lifecycle refresh program User profile and data migration projects Cloud-based identity and device management adoption Productivity platform modernization efforts AI-enabled workplace technology adoption and training Modern authentication and security enhancement initiatives Device provisioning, deployment, and end-user onboarding Team Environment Reports to Infrastructure Operations leadership Works closely with systems, network, and support teams Frequent interaction with field-based and remote personnel Collaborative environment focused on service excellence Looking for someone who is patient, approachable, and highly customer-focused What You'll Be Doing Coordinate device transition schedules with employees and business teams Validate, secure, and transfer user data during workstation replacements Configure and deploy new employee computing devices Support identity modernization and account transition efforts Provision endpoints within centralized management platforms Educate users on new collaboration, productivity, and AI-assisted tools Assist employees through updated login and authentication processes Provide personalized support throughout technology transition activities Document migration activities and deployment results Troubleshoot hardware, software, and post-deployment issues Required Experience Desktop & Endpoint Support Experience supporting enterprise Windows environments Hands-on workstation deployment, imaging, or refresh experience Ability to execute migration projects independently Strong troubleshooting and diagnostic skills Device Management Experience using centralized endpoint administration tools Device enrollment and policy configuration experience Familiarity with modern endpoint lifecycle management practices Understanding of security and compliance best practices User Migration & Technology Adoption Experience supporting enterprise technology rollouts Background assisting users through platform transitions Knowledge of cloud-based data management concepts Experience validating and preserving user information during migrations Customer-Focused Support Exceptional communication and interpersonal skills Experience supporting remote and distributed employees Ability to explain technical concepts to non-technical users Strong attention to detail and documentation practices Preferred Qualifications Exposure to AI-powered workplace technologies Experience with passwordless authentication solutions Cloud-based device administration experience Background supporting large-scale hardware refresh initiatives Experience participating in enterprise modernization programs Familiarity with collaboration and productivity platform migrations Ideal Candidate The successful candidate is a hands-on deployment professional who enjoys helping end users adapt to new technologies. They bring strong desktop support skills, experience managing endpoint transitions, and the ability to deliver a white-glove support experience while ensuring projects stay on schedule.

Engagement Details Duration:

Approximately 2-month consulting engagement with potential extension

Location:

Greater Green Bay area

Work Arrangement:

Primarily onsite to support deployment and transition activities

Hours:

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