Infrastructure Engineer at The Judge Group Infrastructure Engineer at The Judge Group in Horicon, Wisconsin Posted in 3 days ago.

Type:

full-time

Job Description:

Job Title:

Infrastructure Engineer Location:

Horicon, WI Duration:

1+ year

Top Must Haves:

1. Focus on break fix for hardware/software and ensuring customer satisfaction 2. Working and collaborating in a team environment to solve problems and lead and organize projects within Jira 3. Good communication to lead scrum practices and communication with factory leaders

Education Preferred:

no but relevant experience is

Years of Experience Required:

2-year minimum Job Description/Day to Day responsibilities Computer Support Associate and Product Manager Provides basic day-to-day operational support for a computing environment (computer center, unit computing, a community of users, et c.), following established procedures, to contribute to the smooth running of that environment. Support activities require some technical background while being strongly administrative in nature. Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. Organize projects in Jira and run scrum activities

TYPICAL EXAMPLES

• management of onsite desktop hardware, software troubleshooting, printer hardware management, and smart hands support for the server / network teams.

Proves support for conference rooms, asset lifecycle management, and computer deployments for unit customers. Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix.

TYPICAL EXAMPLES

imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.

• Documents recording and/or distributing information
• has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Service NOW, following KB articles for problem resolution, and following unit specific processes.
• Responsible for effective e-mail communications and ability to create and maintain basic documents/records:

TYPICAL EXAMPLES

• contact lists
• -process logs
• -problem incidence reports
• customer information updates
• exterior ship orders
• inventory, maintenance or other service records
• handling standard facilities administration requests
• Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre-established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
• Maintains equipment, supplies, data supporting processes or operations. Typical examples include scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
• Applies some technical knowledge in the support of processes or operations

TYPICAL EXAMPLES

• understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.