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H
HERC
Senior Incident Handler
Career Insights for Incident Analyst / Responder
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What they do
An Incident Analyst or Responder investigates an IT-related incident: an unplanned interruption to a service, a reduction in the quality of a service, or an event that has not yet impacted the service to the customer. Works to restore a normal service operation as quickly as possible and to minimize the impact on business operations.
$116,725 / year median in the U.S.
+7% projected growth
Job Description
Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community, eligible for opportunities through the New Haven Hiring Initiative, or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale! Position Focus Serve as
Senior Incident Handler:
Acts as a senior escalation point for complex or high-impact incidents, supporting the SOC Associate Director in managing incident flow, prioritizing response efforts, and ensuring consistent, effective incident handling across the SOC.Perform Advanced Incident Analysis:
Performs and reviews complex investigations, correlating host, network, cloud, identity, and application data to determine root cause, attack path, and impact of security events. Ensures high-quality documentation and investigative rigor.Drive Incident Response Process Maturity:
Leads the evolution of incident response playbooks, workflows, and automation to improve consistency, efficiency, and effectiveness across a wide range of threat scenarios.Enhance Detection and Response Enablement:
Partners with Security Engineering team to identify response gaps, inform detection improvements, and advance automation that improves incident handling and operational effectiveness.Provide Technical Leadership and Mentorship:
Provides senior-level technical guidance and mentorship across SOC operations, strengthening investigative skills, decision-making, and overall incident response capability.Lead Post-Incident Reviews and Knowledge Sharing:
Facilitates lessons-learned activities, drives remediation tracking, and ensures insights from incidents are incorporated into detection improvements, response processes, and analyst development.
Support Threat Intelligence and Readiness Activities:
Translates emerging threats into actionable incident response improvements and participates in tabletop exercises and SOC readiness assessments Required Skills and Abilities 1.Well-developed analytical, critical thinking and problem-solving skills. 2.Well-developed interpersonal, written, communication, presentation, and organizational skills. 3.Proven ability to lead and manage staff. 4.Proven ability to manage multiple/complex projects, meeting deadlines and budget. 5.Expert knowledge of commonly used concepts, practices, and procedure Principal Responsibilities 1. Actively develop solutions to detect and prevent network intrusions. 2. Serve as lead for moderately complex risk assessments. 3. Manage the development and implementation of actions plans. 4. Oversee the periodic assessment of systems. 5. Participate in the development of program control processes to ensure risk mitigation. 6. Develop and deliver information security training material. 7. Provide guidance to and may supervise level 1-3 analysts. 8. Research the latest information security trends and emerging threats. Required Education and Experience Bachelor's Degree and seven years of experience or equivalent education and experience. Skills and Abilities Well-developed analytical, critical thinking and problem-solving skills. Well-developed interpersonal, written, communication, presentation, and organizational skills. Proven ability to lead and manage staff. Proven ability to manage multiple/complex projects, meeting deadlines and budget. Expert knowledge of commonly used concepts, practices, and procedures. Job Posting Date 07/31/2026 Job Category Professional Bargaining Unit NON Compensation Grade GS-4 Compensation Grade Profile GS-4i Salary Range $112,500.00- $168,750.