Network Security Admin

Description Overview Reporting to the Manager, IT Network Infrastructure, the IT Network Security Admin is responsible for providing technical assistance and support related to client's network systems 24/7. Responsibilities

• Maintaining and administering networking security tools
• Perform escalated troubleshooting for network issues
• Configuring and installing various networking security devices and services
• Manage all SLAs
• Performing maintenance and upgrades for security configurations or end-of-life equipment cycle
• Communicate with customers of all updates
• Work with established configuration and change management system to ensure policies for awareness and approval are correctly upheld
• Work closely with selected vendors for projects and new technology implementations
• Deeper troubleshooting through diagnostic tools and techniques
• Determines the best solution based on the specific issue
• Escalates unresolved issues to next-level support
• Performs daily maintenance and reporting
• Performs additional duties as required Requirements Preferred Qualifications
• Bachelor's degree in Computer Science or related, or equiv. work exp.
• 4+ Years working in a customer support role
• 2+ Year of Cisco Troubleshooting Experience
• CCNA certified or higher (CCNP highly valued)
• Excellence in both written and verbal communications
• Strong organization and project management skills
• Strong Network security understanding
• Understanding of least privilege and zero trust concepts
• Ability to work a flexible schedule when needed
• Willingness to travel
• Good knowledge of Internet security and data privacy principles
• Excellent troubleshooting skills
• Exceptional organizing and time-management skills Product/Technology Experience
• Cloudflare
• Cisco Umbrella
• Cisco Ironport
• Certificate management
• Please note, this position is onsite Monday-Friday at our client's office in Johns Creek. If you're not local to Metro Atlanta and willing to work onsite, please don't apply for this position
• Technology Doesn't Change the World, People Do.

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