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Kyndryl
OKTA L3 Support Lead & SME
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Job Description
Who We AreAt Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The RoleKey AccountabilitiesDesign, build, and troubleshoot complex Okta Workflows (event‑driven, multi‑step, API‑integration)Handle changes for APP integrations.
Lead Okta API‑based integrations and troubleshooting, including rate limiting, error handling, and token flowsSupport scenario‑based change delivery (app onboarding, federation, lifecycle orchestration) end‑to‑endAct as client‑facing technical authority, able to articulate design decisions and trade‑offs clearlyProvide hands‑on technical leadership and advisory input across the Okta platform, workflows, and standards under WPP governanceContribute to the design and implementation of authentication policies, MFA controls, and security configurations subject to WPP approvalSupport platform scalability, resilience, and security alignment through execution, operational insight, and remediation activitiesOperations & Service LeadershipAccountable for 24x7 availability, SLA performance, and service continuityAct as final escalation points for critical authentication and access incidentsLead P1/P2 major incidents, root cause analysis, and remediation actionsDefine and maintain on-call, escalation, and support readiness models Security, Risk & ComplianceEnsure OKTA services meet security, audit, and regulatory requirementsPartner with SOC, GRC, and Audit teams on risk assessments and compliance activitiesOwn remediation plans for identified security gaps or audit findingsLeadership & Stakeholder EngagementProvide technical and functional leadership to L3 SME and global IAM teamsAct as a trusted advisor to senior IT and Security leadershipMentor senior engineers and ensure effective knowledge transferSkills & ExperienceEssential12-15+ years of experience in IAM / Security / System Administration, with significant hands‑on identity engineering experience2+ years of hands-on OKTA administration, with strong focus on OKTAProven hands‑on experience designing, building, and maintaining complex Okta Workflows (minimum 12 months)Proven experience supporting enterprise IAM platforms within a 24x7 service modelStrong expertise in authentication, MFA, Single Sign-On, lifecycle management, and identity federationHands‑on Okta API usage and troubleshooting, including token handling, rate limiting, and error resolutionExpertise in Okta application integrations (SAML, OIDC, SCIM) and lifecycle orchestration, and app onboarding/offboardingProvide senior‑level hands‑on support for complex BAU and change activities, including workflow remediation, agent upgrades, audit support, and corrective configuration changesLead P1/P2 incident management, root cause analysis, and remediationAct as senior technical escalation and mentor for L3 Okta engineersStrong client‑facing communication skills, able to articulate technical decisions and trade‑offs clearlyExpertise in OKTA App integration and management of OKTA-mastered application lists and approver configurations, with regular CMDB updatesLead deployment, maintenance, and upgrades of new OKTA agents, including coordination with infrastructure teams, health monitoring and remediationManaging network zone configurations, and IP whitelisting within OktaProvisioning and governance of OKTA administrative access, including periodic review and revalidationProvisioning and lifecycle governance of service accounts, including certification and periodic revalidationOngoing governance and updates of OKTA-mastered applications, accounts, approvers, and CMDB recordsDeliver hypercare support for new implementations, criteria changes, and upgradesSupport audits, including evidence collection and execution of approved remediation activitiesPlan and execute Okta platform upgrades, including compatibility testing and migration coordination, and user impact planningPlan and execute software upgrades, including compatibility testing and user migration strategies for new releasesSupport group synchronizationOne of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. You'll also get the chance to share your expertise by recommending modernization options, identifying new business opportunities, and cultivating relationships with other teams and stakeholders. Does the work get challenging at times? Yes! But you'll collaborate with a diverse group of talented people and gain invaluable management and organizational skills, which will come in handy as you move forward in your career.
Your future at KyndrylEvery position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
Who You AreYou're good at what you do and possess the required experience to prove it. However, equally as important
The RoleKey AccountabilitiesDesign, build, and troubleshoot complex Okta Workflows (event‑driven, multi‑step, API‑integration)Handle changes for APP integrations.
Lead Okta API‑based integrations and troubleshooting, including rate limiting, error handling, and token flowsSupport scenario‑based change delivery (app onboarding, federation, lifecycle orchestration) end‑to‑endAct as client‑facing technical authority, able to articulate design decisions and trade‑offs clearlyProvide hands‑on technical leadership and advisory input across the Okta platform, workflows, and standards under WPP governanceContribute to the design and implementation of authentication policies, MFA controls, and security configurations subject to WPP approvalSupport platform scalability, resilience, and security alignment through execution, operational insight, and remediation activitiesOperations & Service LeadershipAccountable for 24x7 availability, SLA performance, and service continuityAct as final escalation points for critical authentication and access incidentsLead P1/P2 major incidents, root cause analysis, and remediation actionsDefine and maintain on-call, escalation, and support readiness models Security, Risk & ComplianceEnsure OKTA services meet security, audit, and regulatory requirementsPartner with SOC, GRC, and Audit teams on risk assessments and compliance activitiesOwn remediation plans for identified security gaps or audit findingsLeadership & Stakeholder EngagementProvide technical and functional leadership to L3 SME and global IAM teamsAct as a trusted advisor to senior IT and Security leadershipMentor senior engineers and ensure effective knowledge transferSkills & ExperienceEssential12-15+ years of experience in IAM / Security / System Administration, with significant hands‑on identity engineering experience2+ years of hands-on OKTA administration, with strong focus on OKTAProven hands‑on experience designing, building, and maintaining complex Okta Workflows (minimum 12 months)Proven experience supporting enterprise IAM platforms within a 24x7 service modelStrong expertise in authentication, MFA, Single Sign-On, lifecycle management, and identity federationHands‑on Okta API usage and troubleshooting, including token handling, rate limiting, and error resolutionExpertise in Okta application integrations (SAML, OIDC, SCIM) and lifecycle orchestration, and app onboarding/offboardingProvide senior‑level hands‑on support for complex BAU and change activities, including workflow remediation, agent upgrades, audit support, and corrective configuration changesLead P1/P2 incident management, root cause analysis, and remediationAct as senior technical escalation and mentor for L3 Okta engineersStrong client‑facing communication skills, able to articulate technical decisions and trade‑offs clearlyExpertise in OKTA App integration and management of OKTA-mastered application lists and approver configurations, with regular CMDB updatesLead deployment, maintenance, and upgrades of new OKTA agents, including coordination with infrastructure teams, health monitoring and remediationManaging network zone configurations, and IP whitelisting within OktaProvisioning and governance of OKTA administrative access, including periodic review and revalidationProvisioning and lifecycle governance of service accounts, including certification and periodic revalidationOngoing governance and updates of OKTA-mastered applications, accounts, approvers, and CMDB recordsDeliver hypercare support for new implementations, criteria changes, and upgradesSupport audits, including evidence collection and execution of approved remediation activitiesPlan and execute Okta platform upgrades, including compatibility testing and migration coordination, and user impact planningPlan and execute software upgrades, including compatibility testing and user migration strategies for new releasesSupport group synchronizationOne of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. You'll also get the chance to share your expertise by recommending modernization options, identifying new business opportunities, and cultivating relationships with other teams and stakeholders. Does the work get challenging at times? Yes! But you'll collaborate with a diverse group of talented people and gain invaluable management and organizational skills, which will come in handy as you move forward in your career.
Your future at KyndrylEvery position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
Who You AreYou're good at what you do and possess the required experience to prove it. However, equally as important
- you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused
- someone who prioritizes customer success in their work. And finally, you're open and borderless
- naturally inclusive in how you work with others.
- desirableDecision Making & ImpactMakes high-impact L4 / consultant‑level and operational decisions affecting global access servicesAccountable for service stability, security posture, and risk reductionInfluences IAM strategy and platform direction at enterprise levelWorking Conditions24x7 global support model (rotational on-call)Collaboration across APAC, EMEA, and
NA/LATAM
regionsLocation Bangalore- India.
Benefits
- Professional Development
- Dental Insurance