SOC Operator We help make your world a safer place. Securitas is a global leader in advanced and sustainable security solutions, operating in 47 countries with over 355,000 employees and serving more than 150,000 clients worldwide. For more than 80 years, we've protected what matters most making us a trusted partner for clients and an employer of choice. At Securitas, our mission is guided by our core values: Integrity, Vigilance, and Helpfulness . These values define who we are and drive how we serve our clients and communities. Position Overview As a SOC Operator , you play a critical role in maintaining a safe and secure environment through centralized monitoring and coordination. This position is responsible for managing security systems, monitoring alarms and communications, dispatching emergency services, and documenting incidents in real time. SOC Operators serve as the command center for security operations—ensuring rapid response, accurate reporting, and continuous situational awareness. If you have experience in call centers, dispatch, customer service, or surveillance monitoring, this role is a great fit. If not, we provide the training needed to launch your career in the security field.

Key Responsibilities Alarm Monitoring:

Monitor intrusion detection systems and other security technologies to identify and respond to threats

Radio & Communication Monitoring:

Listen to and manage law enforcement and security radio traffic while maintaining real-time awareness

Incident Dispatching:

Coordinate and dispatch appropriate emergency services or on-site personnel

Event Logging & Reporting:

Accurately log incidents, maintain detailed records, and prepare professional reports

Video Surveillance:

Monitor CCTV systems to detect suspicious activity and support investigations

System Operations:

Perform remote alarm panel programming and system troubleshooting as needed

Customer Support:

Provide clear, professional communication to clients, employees, and emergency responders

Incident Analysis:

Review events and assist with identifying trends or areas for improvement Minimum Qualifications At least 18 years of age High School Diploma or GED (or willingness to obtain within six months) Legal authorization to work in the United States Customer service Computer skills Reliable communication Ability to multitask under stress Valid driver license Ability to read, write, and speak English Successful completion of pre-employment screening (background check and drug test) Preferred Experience Call center, dispatch, or monitoring experience Security operations center (SOC) experience Familiarity with CCTV, alarm systems, or dispatch software Core Competencies Strong attention to detail and situational awareness Ability to multitask in a fast-paced, high-pressure environment Excellent communication skills (written and verbal) Strong problem-solving and decision-making abilities Professionalism and composure during emergencies Team-oriented with adaptability to changing conditions Working Conditions Primarily seated in a centralized control room setting Extended periods of computer and system monitoring Fast-paced environment requiring quick decision-making May include evenings, weekends, holidays, or overtime Regular interaction with clients, employees, and emergency personnel Why Join Securitas? Apply quickly and efficiently online Interview from the convenience of your home Weekly pay Competitive benefits package Flexible schedules Equal Opportunity Employer Securitas Security Services is proud to be an Equal Opportunity Employer. We are committed to diversity, equity, inclusion, and belonging in the workplace. All qualified applicants will receive consideration without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic. See a different world. Join Securitas today. #Bostonsouth