GSOC Tier II Analyst Global Enterprise Services, LLC - 3.0 Andrews AFB, MD Job Details Full-time $63,000 - $78,000 a year 2 hours ago Qualifications Live chat Top Secret Clearance Texting/chatbox tools Responding to infrastructure failures Incident report management Incident management software Mid-level Trend analysis Security data analysis Bachelor's degree Security Event Management (security operations) Customer support ticket management ServiceNow Problem management Root cause analysis Ticketing system technical support Full Job Description Overview of position: Executive Airlift Government Security Operations Center (GSOC) Analyst II to work at Joint Base Andrews, MD. A United States Citizenship and an active Top Secret DoD Security Clearance is required to be considered for this position.

Responsibilities:

Tier II Support is "Mission Essential", 24x7 support Operates in the GSOC Track and assist aircraft in flight with communications issues Use Chat software to support Executive Airlift aircraft in flight Respond to incident calls Drive resolution, coordinate with internal and external teams to identify the root cause, restore service with workarounds if necessary, and communicate status to affected stakeholders throughout and following the incident Provide daily ticket reviews, updates, and reports Support Trend Analysis Maintain a Master Station Log (MSL) of all actions performed on shift

Experience/Skills:

4+ Years Service Desk Experience Preferred skills:

ServiceNow Experience Certifications:

Maintain applicable certifications as requested by company or required by

Customers Education:

Bachelor's degree in related field or equivalent work experience

Clearance:

Active Top Secret clearance is required. Must be a US Citizen and pass a background check. Maintain applicable security clearance(s) at the level required by the client and/or applicable certification(s) as requested by FEDITC and/or required by

FEDITC'S

Client(s)/Customer(s)/Prime contractor(s).

Shifts to be filled:

Weekend Days (7a-7p + 2 Shift 2 (3PM-11PM weekdays)) GSOC Analyst 2