Role Summary This position involves providing advanced technical support and administration for Windows 11 endpoint devices within a highly secure, 24x7 production environment. The senior administrator will oversee the full device lifecycle, ensuring platform stability, security compliance, and operational efficiency. The role requires a highly skilled professional capable of troubleshooting complex issues and working effectively within a critical enterprise setting. Responsibilities Administer Windows 11 endpoint devices throughout the entire device lifecycle, including enrollment, configuration, patching, and application deployment Manage compliance policies and profiles using Omnissa Workspace ONE UEM (formerly AirWatch) Troubleshoot complex OS, VPN, certificate, and policy-related issues to maintain endpoint stability Support enterprise laptop fleet performance and security within a production environment Participate in a 24x7 on-call support rotation to ensure continuous platform availability Coordinate patch and application deployment cycles with minimal user disruption Document platform standards, configurations, and operational procedures for ongoing reference Collaborate with security, endpoint, and infrastructure teams to resolve platform issues and enhance security posture Ensure adherence to security policies, operational protocols, and best practices in a regulated environment Monitor and optimize the health and performance of Windows 11 endpoints in a fast-paced enterprise setting Qualifications 5+ years of experience supporting Windows endpoint environments in enterprise settings Hands-on experience with Omnissa Workspace ONE UEM managing Windows 10/11 devices Comprehensive knowledge of the full device lifecycle: enrollment, configuration, patching, application deployment, and compliance Strong troubleshooting abilities related to OS, VPN, certificates, and policy issues Working knowledge of Windows 11 endpoint administration and security considerations Ability to operate within a 24x7 on-call rotation supporting critical production systems Demonstrated security awareness and operational discipline in large-scale, regulated environments Experience working in fast-paced, high-volume enterprise settings Excellent collaboration and communication skills to coordinate with cross-functional teams

Publishing Pay Range:

$70.13 - $78.46 hourly This position is based in office and requires employee to work on-site.