Location:

Amarillo, TX -

Pantex Plant Job Title:

Network/Security Operations Center Lead Analyst Career Level From:

Specialist Career Level To:

Senior Specialist Organization:

Network/Security Operations (51353877)

Job Specialty:

Network Administration What You'll Do Job Summary:

The Lead Analyst is responsible for providing technical leadership and operational support within a 24/7 Network Operations Center (NOC)/Security Operations Center (SOC) environment. This role emphasizes mentoring and training junior analysts while serving as a key escalation point for complex incidents. The Lead Analyst plays a critical role in major incident management, cross-functional coordination, and continuous improvement of operational processes supporting Tier 2 and Tier 3 activities.

Key Responsibilities:

Mentorship & Training Mentor, coach, and develop junior analysts to enhance technical capabilities and operational readiness Deliver structured and ad hoc training sessions on tools, processes, and incident response procedures Provide performance feedback and support skill progression across the team Technical Leadership & Escalation Act as the primary escalation point for Tier 1 and junior Tier 2 analysts Lead troubleshooting efforts for complex or high-impact incidents Ensure timely resolution of escalated issues while maintaining service level agreements (SLAs) Major Incident Management Facilitate and coordinate major incident response efforts Lead incident bridge calls, ensuring clear communication among stakeholders Drive root cause analysis (RCA) and post-incident reviews, identifying preventative measures Operational Support (Tier 2 & Tier 3) Provide advanced technical support for systems, applications, and infrastructure Collaborate with Tier 3 teams and engineering groups to resolve persistent or critical issues Support continuous monitoring, alert tuning, and system optimization Project & Process Contribution Act as a technical resource for projects, including system implementations, upgrades, and migrations Contribute to the development and improvement of operational procedures and documentation Identify opportunities for automation and efficiency improvements Additional Duties Participate in on-call rotations as required Ensure adherence to security, compliance, and operational standards Perform other duties as needed to support 24/7 operations Minimum Job Requirements Bachelor's degree in engineering/science/information technology discipline: Minimum 4 years of relevant experience. Typical engineering/science/information technology experience ranging from 6 to 10 years. OR Master's degree in engineering/science/information technology discipline: Minimum 2 years of relevant experience. OR Applicants without a bachelor's degree may be considered based on a combination of at least 12 years of completed education and/or relevant experience. Department of Energy (DOE) Order 426.2A Requirements Not applicable. Preferred Job Requirements Experience in a NOC, SOC, or similar operations environment (4+ years) Strong troubleshooting and analytical skills Proven ability to mentor and train junior staff Experience handling incident escalation and major incident coordination Solid understanding of Information Technology (IT) infrastructure, networking, or security principles Experience in Tier 2/Tier 3 support roles Familiarity with incident management frameworks (e.g., Information Technology Infrastructure Library (ITIL) Strong communication and leadership skills Experience with monitoring and ticketing tools #

JointheMission:

Your Impact Starts Here At Pantex, you won't just find a job—you'll discover a career of purpose safeguarding national security through work performed nowhere else on Earth. We empower dedicated, innovative individuals like you to achieve their greatest impact surrounded by exceptional talent and limitless opportunities for professional growth. When you #JointheMission, you choose a lifetime career where your commitment is genuinely valued and rewarded. At Pantex, we believe that extraordinary talent thrives when supported by a balanced life. Discover the flexibility that empowers you to excel, coupled with a benefits package designed for your total peace of mind from comprehensive health coverage and robust retirement planning, to opportunities for continuous learning through education reimbursement. Notes The minimum education and experience for the lowest career level in the job posting range are listed under Minimum Job Requirements. Successful candidates hired into a higher career level than the minimum in the range must meet the requirements listed in the job leveling charts for the career level into which they are being hired. If a range of Career Levels is posted, i.e., Senior Associate to Senior Specialist, internal applicants already in one of the Career Levels would come across at their current Career Level. Internal applicants currently in a lower level Career Level would move to the lowest posted Career Level. Requires a Q clearance; however all qualified candidates will be considered regardless of their current clearance status. The ability to obtain and maintain a Department of Energy Q clearance is required. Position may require entry into Materials Access Areas (MAA) and participation in the Human Reliability Program (HRP). If HRP is required, candidate must complete a counterintelligence-scope polygraph, pursuant to 10 Code of Federal Regulations (CFR) 709. Medical requirements may apply. Pantex is a drug-free workplace. Candidates accepting a job offer will be required to pass a pre-placement physical, drug screening and background investigation. As an employee, you may be required to receive and maintain a security clearance from the United States Department of Energy in order to meet eligibility requirements for access to sensitive information or matter. U.S. citizenship is a requirement for security clearance applicants. All employees are subject to random selection for drug testing without advance notification. Pantex is an equal opportunity employer, and does not tolerate discrimination in the terms and conditions of employment on the basis of race, color, sex, sexual orientation, pregnancy, age, religion, national origin, ancestry, genetic information, disability, veteran status, or other characteristic protected by law. Such terms and conditions of employment include, but are not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. Pantex takes affirmative action to employ and advance in employment qualified individuals with disabilities and protected veterans; including disabled veterans, recently separated veterans, active-duty wartime, or campaign badge veterans, and Armed Forces service medal veterans. All employment decisions are based on business needs, job requirements, and individual qualifications.