Security Consultant Voxai Solutions Inc - 2.4 Coppell, TX Job Details Full-time $90,000 - $110,000 a year 2 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Referral program Qualifications Security audits Cloud identity and access management (IAM) Managing customer accounts Customer communication IT system monitoring Incident management software Compliance audits & assessments Client relationship development Incident Escalation Security compliance frameworks implementation Security system vulnerability testing Cloud service support Incident management operations support Security testing methodologies Customer support ticket management Regulatory Frameworks (Architecture security) ServiceNow Vulnerability management Cloud compliance Access control management Regulatory compliance analysis Cloud monitoring Account management Escalation handling Incident response implementation Audit support Ticketing system technical support Production troubleshooting IT security monitoring

Full Job Description Description:

Our Company Voxai Solutions has been a leader in contact center technology and services since its founding in 2005. We focus on building applications and providing services that improve the customer experience for large contact centers. We have grown to over 200 employees in the last 21 years and our customer list includes many Fortune 500 companies. Working at Voxai would mean working alongside a group of highly motivated, inspired individuals who are longstanding leaders in their respective technical fields. If you like the environment of a small company while being exposed to the opportunities offered by a large one, we might be the one for you! Role Summary The Senior Security Consultant serves as the primary technical owner for the

USPS AWS

Managed Services environment. This role combines Service Delivery Management, AWS Solution Architecture, Security Leadership, and Customer Engagement. Looking for a candidate to be located in Coppell, TX. Primary Accountabilities 24x7 operational oversight AWS platform support and administration Security and compliance management Vulnerability remediation governance Change and release management Coordination of Penetration testing Customer reporting and communications Technical documentation ownership Required Skills & Qualifications AWS Knowledge Strong working knowledge of core AWS services, including Lambda, S3, EC2, IAM, VPC, CloudWatch, and related managed services. Ability to support AWS platform administration, troubleshooting, deployments, and operational best practices. Familiarity with AWS security, networking, monitoring, and architecture principles for managed services environments. Security Compliance Policies Understanding security and compliance frameworks such as NIST, CIS, ISO, and related cloud security control requirements. Experience supporting vulnerability management, security operations, compliance reviews, and remediation tracking. Ability to coordinate security assessments, penetration testing activities, audit readiness, and customer compliance reporting. Technical Account Management Experience with incident management, change management, escalation handling, and production support coordination. Working knowledge of ServiceNow ticketing workflows, request tracking, status updates, and customer-facing service reporting. Familiarity with ITIL processes, service delivery governance, stakeholder communication, and operational accountability.

Requirements:

Core Responsibilities AWS Operations & Monitoring Monitor AWS environment and critical services Manage incidents, alerts, and escalations Perform root cause analysis and identify corrective actions & the respective owners in Voxai Maintain operational runbooks and procedures AWS Platform Administration Support AWS Lambda, EC2, networking, and integrations Execute deployments and approved changes Troubleshoot production issues Implement AWS best practices Change Management Review and assess change requests Create implementation and rollback plans Execute MACD activities Document and validate all production changes Security & Compliance Manage cloud security posture Support least-privilege access controls Monitor compliance requirements Remediate security findings and misconfigurations Vulnerability Management Conduct weekly vulnerability reviews Prioritize and track remediation activities Maintain POA&M records Ensure remediation targets are met Penetration Testing Oversight Coordinate quarterly internal and external testing Review findings and remediation plans Present results to customer stakeholders Documentation Ownership The Lead Technical Resource is responsible for maintaining: AWS architecture diagrams Network and data flow documentation Security response playbooks Operational runbooks Incident response procedures Change management records

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Paid time off Referral program Vision insurance