Education:

• High School Diploma or equivalent

Required Qualifications:

• We are seeking a curious, analytical, and proactive problem solver to help drive process improvement and operational efficiency across our organization.
• The primary focus of this role is identifying trends, investigating root causes, improving processes, and eliminating unnecessary work. We are looking for someone who naturally asks "why," takes ownership of issues, and is motivated to find better ways of working.
• This role is ideal for someone who enjoys investigating problems, improving processes, and creating lasting operational improvements rather than simply completing tasks.

Preferred Qualifications:

• Strong analytical and problem-solving skills
• Experience with process improvement or operational support
• Excellent communication and documentation skills
• Self-motivated, curious, and adaptable
• Ability to work independently and through ambiguity
• SQL experience preferred, but not required

Responsibilities:

• Identify trends, recurring issues, and process improvement opportunities
• Investigate root causes and implement sustainable solutions
• Analyze data from daily reports on closed tickets and workflows to improve operational efficiency
• Research and resolve complex or unfamiliar issues
• Document findings, recommendations, and process changes
• Collaborate with business partners to streamline and simplify work

What We're Looking For:

• We're less interested in what's on a résumé and more interested in how a candidate thinks. The ideal candidate is someone who:
• Identifies patterns and trends
• Asks questions and challenges inefficient processes
• Takes ownership and follows issues through resolution
• Continuously looks for ways to improve the business
• Demonstrates accountability, curiosity, and initiative
• This role is ideal for someone who enjoys investigating problems, improving processes, and creating lasting operational improvements rather than simply completing tasks.
• Only those lawfully authorized to work in the designated country associated with the position will be considered.
• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.