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Data Analyst
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Volkswagen Autoeuropa
Lake Angelus, MI (In Person)
Full-Time
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Job Description
Worldwide, the Volkswagen Group has a long tradition of dramatic innovations. The Volkswagen Group with its headquarters in Wolfsburg, Germany is one of the world's leading automobile manufacturers and the largest carmaker in Europe. The Group comprises twelve brands from seven European countries: Volkswagen Passenger Cars, Audi, SEAT, ŠKODA, Bentley, Bugatti, Lamborghini, Porsche, Ducati, Volkswagen Commercial Vehicles, Scania and MAN.Brief Role Description This position is Career Level 19P, located in Auburn Hills, MI, with a Role Classification of Hybrid.
Role Summary Product Support is the primary quality liaison group between the factories and Volkswagen of America. The role of the Data Analyst is to develop, implement, and maintain vehicle quality reports, performance metrics and all other reporting functions within VW Product Support and Warranty. Additionally, the role will manage/coordinate the budget for the Volkswagen Product Support vehicle fleet, lead the data warehouse improvement initiative and lead reporting for all VW new vehicle launches. Role Responsibilities Field Reporting and Data Development Generate and publish required charts, reports, and data analysis for assigned carlines/engines to support the vehicle quality improvement (FAP) process. Maintain data integrity and ongoing quality control of monthly and quarterly reports for upper management and Wolfsburg. Handle AdHoc data requests from within VW Aftersales and communicate the findings Lead warranty-specific data improvement projects to drive innovation and process improvements Identify, develop, establish and maintain new quality reports based on knowledge of the warranty system New Vehicle Launch Management Create new vehicle launch report in PROFI system on a weekly basis Ensure all data and reporting for the new vehicle launch is accurate, timely and consistent Collaborate with new vehicle launch coordinator and managers on a daily basis Collaboration Work closely with Data Scientists to create synergies within group and grow data reporting functions Work directly with VW Warranty team to improve warranty claim data content and accuracy Support the creation of presentations and reports for management Fleet Management Plan, order and manage a fleet of vehicles Work directly with the TSC and external contacts to ensure vehicles are properly cared for and maintained while in service
High self-organizing skills Excellent interpersonal and communication skills Ability to understand and communicate trends in large amounts of data
Role Summary Product Support is the primary quality liaison group between the factories and Volkswagen of America. The role of the Data Analyst is to develop, implement, and maintain vehicle quality reports, performance metrics and all other reporting functions within VW Product Support and Warranty. Additionally, the role will manage/coordinate the budget for the Volkswagen Product Support vehicle fleet, lead the data warehouse improvement initiative and lead reporting for all VW new vehicle launches. Role Responsibilities Field Reporting and Data Development Generate and publish required charts, reports, and data analysis for assigned carlines/engines to support the vehicle quality improvement (FAP) process. Maintain data integrity and ongoing quality control of monthly and quarterly reports for upper management and Wolfsburg. Handle AdHoc data requests from within VW Aftersales and communicate the findings Lead warranty-specific data improvement projects to drive innovation and process improvements Identify, develop, establish and maintain new quality reports based on knowledge of the warranty system New Vehicle Launch Management Create new vehicle launch report in PROFI system on a weekly basis Ensure all data and reporting for the new vehicle launch is accurate, timely and consistent Collaborate with new vehicle launch coordinator and managers on a daily basis Collaboration Work closely with Data Scientists to create synergies within group and grow data reporting functions Work directly with VW Warranty team to improve warranty claim data content and accuracy Support the creation of presentations and reports for management Fleet Management Plan, order and manage a fleet of vehicles Work directly with the TSC and external contacts to ensure vehicles are properly cared for and maintained while in service
Qualifications Years of Experience:
5+ years professional experience 3+ years warranty or automotive technical related work experience 2+ years Business Objects experienceEducation:
Required- Bachelor degree in Statistics, Data Science, Management or related field Desired
- Master's degree in related field
Skills:
Analytical and conceptual thinking- using logic and reason, creative and strategic Communication skills
- interpersonal, presentation and written Computer savvy
- skilled in the use of software Influencing and negotiation skills Innovative thinking skills Problem solving Resource management Self-starter
- capable of accurate prioritizing business needs Self-driven
- conducts effective follow-thru with minimal supervision
Specialized Skills:
Required:
Working knowledge of automotive warranty systems and processes Intermediate knowledge of Excel and PowerPoint Strong analytical skills Proficiency with data extraction tools such as SQL, Business Objects, Cognos, etc.High self-organizing skills Excellent interpersonal and communication skills Ability to understand and communicate trends in large amounts of data
Desired:
Automotive technical knowledge/experience Strong technical writing skills Knowledge of VW systems such asPROFI, AQUA, and KSRM Work Flexibility:
Domestic and international travel required- approximately 5%Volkswagen Group of America is an Equal Opportunity Employer.