ServiceNow CMDB Analyst

Job Listing ID:

4482887

Job Title:

ServiceNow CMDB Analyst Application Deadline:

Open Until Filled

Job Location:

Gresham

Date Posted:

04/29/2026

Hours Worked Per Week:

Not Provided Shift:

Not Provided Duration of Job:

Either Full or Part Time, more than 6 months You may contact this employer directly. (Obtain the contact information to print or add to your jobs.)

Job Summary:

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One. Job Description This position is not eligible for visa sponsorship.

Location expectations:

This role requires working from a U.S. Bank location three (3) or more days per week. U.S. Bank is seeking a skilled ServiceNow CMDB Analyst in IT Asset Management with strong project management, process analysis, and ServiceNow platform expertise to contribute toward the success of enterprise technology and data initiatives across our Configuration Management Database. This role focuses on defining, optimizing, governing, and measuring business processes and supporting platforms, particularly those related to

CMDB, ITSM, IT

Asset Management, and enterprise data quality to ensure efficiency, accuracy, and regulatory readiness while reducing operational risk and support costs. The ideal candidate brings hands-on ServiceNow experience, Configuration Management (CMDB) certifications, strong data analysis capabilities, and proven testing and quality assurance discipline to support sustainable, well-controlled process outcomes.

Responsibilities include:

Defines, develops, documents, and measures business processes and supporting tools to achieve high levels of efficiency, data quality, and operational consistency. Facilitates the application of new technologies, particularly ServiceNow capabilities, to existing business and IT processes. Assesses business, process, and data requirements; conducts research and analysis to determine viable solutions; and recommends alternatives and enhancements. Provides subject matter expertise on ServiceNow ITSM, CMDB, and related modules, including process design, configuration impacts, and data quality considerations. Utilizes appropriate analytical and diagnostic tools to perform problem determination, root cause analysis, and trend analysis, identifying bottlenecks, redundancies, vulnerabilities, and opportunities for improvement. Evaluates the strengths and weaknesses of existing internal processes, data models, controls, and tools, with a focus on CMDB accuracy, completeness, and governance. Partners with technology, operations, and data stakeholders to define process controls, validation rules, and quality thresholds that support audit, risk, and compliance expectations. Designs and supports testing and quality assurance activities, including process validation, UAT coordination, regression testing, and post-implementation verification. Analyzes, documents, and disseminates process changes, data quality improvements, and productivity gains to stakeholders and process owners. Participates in pre-implementation planning for enterprise initiatives to assess process readiness, data impacts, and risk to the assigned organization. Presents findings, insights, and recommendations to business process owners, technology partners, and leadership audiences. Frequently interfaces with business lines, management, and internal technology teams to coordinate cross-functional activities and resolve issues. Contributes to reducing mean time to repair (MTTR) for incidents through improved process design, data reliability, and platform enablement. Supports tr...

Job Classification:

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Salary:

Not Provided Job Requirements

Experience Required:

 See Job Summary

Education Required:

None

Minimum Age:

N/A Gender:

N/A