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M&T Bank

Data Analyst - Digital (Customer Insights & Analytics)

Pay: $94,400–$157,400/yr
Posted: 2 weeks ago
Location: 2 locations (Hybrid)
Last Updated: 23 hours ago
Hours: Full-Time
Expires: 10/15/2026

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What they do

A Data Analyst develops computer programs to analyze large customer information databases for companies and organizations. Analyzes data to identify patterns and provide information relevant to a particular business, industry or field; analysis may be used for marketing, or to detect fraud in financial transactions, or for research. Develops computer programs to protect confidential customer information.

$88,179 / year median in New York

+9% projected growth

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Job Description

  • OVERVIEW:
  • Data Analyst on the Domain Analytics Team, part of M&T's Customer Insights & Analytics Organization.
We provide analytical insights that empower Marketing and Digital Product organizations to drive business growth, strengthen customer relationships, and accelerate digital adoption.
Our work spans:
+ Experimentation & Measurement
  • Designing and analyzing tests to optimize customer acquisition for Retail and Business Banking segments. + Cross-Channel Analytics & Attribution
  • Understanding how customers interact across channels and identifying what drives engagement. + Digital Journey Analytics
  • Uncovering insights from web and app behaviors to improve customer experiences. + Digital Product Enablement
  • Partnering with product teams across the development lifecycle to support new feature launches with data and performance measurement. + Data Products & Ad-Hoc Analysis
  • Building dashboards and self-service tools, and delivering quick-turn insights to answer business questions.
The Data Analyst will partner with Digital Product and Technology teams to deliver data products, insights, and scalable reporting solutions that enable data-informed decision-making. This role will support the full digital product lifecycle by measuring performance, monitoring customer engagement, evaluating new features, and providing analytical guidance for both strategic roadmap initiatives and operational priorities.
  • LOCATION
  • This role follows a hybrid work model, requiring onsite presence four days per week at one of M&T Bank's regional offices.
Candidates must reside within a reasonable commuting distance to one of the following locations: + 345 Main Street, Buffalo, NY + 115 Federal Street, Boston, MA + 1 Light Street, Baltimore, MD + 1350 I Street NW, Washington, DC + 1100 North Market Street, Wilmington, DE + 277 Park Avenue, New York, NY + 850 Main Street, Bridgeport, CT + 77 Pine Street, Burlington, VT
  • POSITION RESPONSIBILITIES
  • + Explore, mine, and profile data across multiple datasets to gain and interpret insights for use in dashboards, ad-hoc analysis and analytics products.
+ Support digital platform modernization initiatives by designing and validating reporting, dashboards, and tracking solutions for migrations to new platforms and data sources. + Collaborate with both technical and non‑technical stakeholders to translate business questions into analytical solutions. + Support high‑quality analytics delivery by conducting data quality checks, collaborating on data model design, and applying best practices for code documentation and storage. + Develop business intelligence solutions designed to meet business needs. + Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management. + Design, implement, maintain, and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management. + Promote an environment that supports belonging and reflects the M&T Bank brand. + Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  • MINIMUM QUALIFICATIONS REQUIRED
  • + Bachelor's degree and a minimum of 3 years of related experience, or in lieu of a degree, a combined minimum of 7 years higher education and/ or work experience, including a minimum of 3 years related experience + Intermediate SQL, experience querying databases (SQL Server, Snowflake, etc).
+ Experience working in large databases + Experience with Business Intelligence/Visualization tools (PowerBI, Tableau)
  • IDEAL QUALIFICATIONS PREFERRED
  • + 1 or more years related work experience in data analysis, bonus if supporting digital product development, operations, or technology organizations.
+ Experience with programming languages such as Python, SAS + Experience with reporting automation (PowerBI, Alteryx) + Experience with one or more cloud databases. + Experience working within an agile environment M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $94,400.00
  • $157,400.00 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.
  • Location
  • Baltimore, Maryland, United States of AmericaM&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.